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Shift Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Employee Discount Program
meal discounts
Personal time off
Medical insurance
Dental Insurance
Vision Insurance
short-term disability insurance
long-term disability insurance
Life insurance
401(k) with employer match

Job Description

Wendy's is a renowned international fast-food restaurant chain celebrated for its commitment to quality food, exceptional service, and a vibrant work environment. Established over four decades ago, Wendy's has grown into a global brand with numerous locations dedicated to serving customers with delicious, freshly made meals. The company values a strong sense of community, teamwork, and the cultivation of talent within its ranks, making it an excellent place for individuals passionate about the foodservice industry to build rewarding careers. As part of the Wendy’s family, employees experience more than just a job; they become part of a supportive and dynamic environment that encourages personal growth, professional development, and a positive workplace culture.

The Shift Manager role at Wendy’s is a pivotal leadership position designed for motivated, career-minded individuals who thrive in fast-paced restaurant settings. As a Shift Manager, you will be instrumental in guiding and leading team members to ensure operational excellence and customer satisfaction. Your leadership will help foster a positive, family-oriented atmosphere that encourages collaboration and the pursuit of excellence. This role offers a unique blend of responsibilities that include team building, problem solving, and decision making to maintain high standards for service and food quality. Shift Managers play a critical role in driving profitability, enhancing the customer experience, and promoting a culture of safety and efficiency within the restaurant.

Wendy's invests heavily in its leadership development programs, providing Shift Managers with the skills and support necessary to advance into higher management roles. Many of the company’s leaders have risen from these ranks, underscoring the opportunities available for advancement. Alongside a competitive compensation package that includes bonuses, employees enjoy flexible schedules to balance work-life needs, comprehensive benefits including medical and dental coverage, and a 401(k) program with employer matching contributions. This role is ideal for those who are passionate about leading teams, dedicated to exceptional customer service, and eager to grow professionally within the food industry. Joining Wendy’s as a Shift Manager means stepping into a career path filled with potential, support, and rewards, all while working in a fun, family-friendly environment where your contributions truly matter.

Job Requirements

  • High school diploma or GED
  • Must be at least 18 years of age
  • Must have or be willing to obtain SERV Safe certification by end of training
  • Reliable transportation for occasional travel to home store or other locations
  • Flexible work availability
  • Ability to stand and move for most of the shift
  • Willingness to use restaurant equipment like headset, register or grill

Job Qualifications

  • High school diploma or GED
  • Excellent interpersonal skills
  • Leadership experience or interest in leadership
  • Ability to build and motivate a team
  • Commitment to teaching and growing team members
  • Problem-solving and decision-making skills
  • Ability to promote a culture of food safety

Job Duties

  • Support the management team to achieve employee, customer, sales, and operational goals
  • Stand and move for most - if not all - of your shift
  • Use restaurant equipment such as a headset, register or grill
  • Follow brand standards and guidelines to prepare great food, serve customers and maintain a clean restaurant
  • Promote proper procedures and a culture of food safety
  • Guide and lead team members to increase profits and provide superior service
  • Foster a customer-first attitude in your team

Job Criteria

Experience

Mid Level (3-7 years)


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