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Shift Manager

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

competitive pay
Flexible Hours
Free Meal Program
Medical insurance
Performance evaluations
Advancement opportunities
Uniforms Provided

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its quality menu offerings, commitment to customer satisfaction, and dynamic work environment. As a leading player in the quick-service restaurant industry, Wendy's prides itself on embracing diversity, fostering teamwork, and providing extensive career development opportunities for its team members. With locations across the country and worldwide, Wendy's focuses on delivering a positive dining experience through excellent service, consistent food quality, and a welcoming atmosphere. The company's dedication to operational excellence and brand integrity has earned it a loyal customer base and a reputation as an employer of choice within the fast-food sector.

The Shift Manager role at Wendy's is pivotal in ensuring every restaurant under its supervision operates smoothly and efficiently. As a Shift Manager, you are entrusted with daily leadership responsibilities to meet and exceed operational goals, while also mentoring and developing team members to deliver exceptional customer service. This role involves maintaining high standards in food safety, quality, service, and cleanliness (QSC), which are critical to uphold Wendy's brand and customer experience. You will be responsible for maximizing store sales and profitability, which requires strategic thinking and proactive management. The Shift Manager development program at Wendy's is uniquely designed to provide ongoing training and practical experience, empowering you to enhance your leadership skills and advance your career within the company.

Working as a Shift Manager at Wendy's means you will play a key part in creating a positive and engaging work environment where everyone is motivated to perform their best. You will oversee day-to-day operations, manage workflow, and ensure all team members are aligned with Wendy's core values and operational standards. The role demands a dependable leader who can handle physical tasks such as standing for extended periods, bending, kneeling, and lifting, showcasing the hands-on nature of the position. Wendy's offers competitive pay, flexible hours, and a range of benefits, including a comprehensive meal program and medical insurance for eligible full-time employees. The company also supports your career growth with performance evaluations, advancement opportunities, and a supportive management culture. This position presents an exciting opportunity for someone with supervisory experience who is passionate about leadership and customer satisfaction in the fast-food industry.

Job Requirements

  • Must be at least 18 years of age
  • High school diploma or GED
  • One year of supervisory experience
  • Must be dependable, punctual and have a teamwork mentality
  • Neat, clean and professional appearance
  • Up-beat and engaging personality
  • Ability to stand for long periods
  • Frequent bending, kneeling, lifting (25-50 lbs)

Job Qualifications

  • High school diploma or GED
  • One year of supervisory experience
  • Dependable and punctual with teamwork mentality
  • Neat, clean, and professional appearance
  • Up-beat and engaging personality

Job Duties

  • Provide daily leadership to team members to meet operational goals
  • Mentor and develop staff to enhance customer service
  • Monitor and enforce food safety and quality standards
  • Maximize store sales and profit goals
  • Maintain QSC (quality, service, cleanliness) standards
  • Protect Wendy's brand and assets
  • Oversee day-to-day restaurant operations

Job Criteria

Experience

Mid Level (3-7 years)


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