Shift Manager - 1863

Five Guys is a renowned fast-casual restaurant chain known for serving outstanding burgers and fries made with fresh, high-quality ingredients. Established with a commitment to excellent customer service, Five Guys operates in clean, friendly environments where the focus is on delivering a superior dining experience. The restaurant emphasizes a top-tiered customer service approach which complements its quality food offerings. As a rapidly growing company, Five Guys plans to expand significantly with more than 1000 new locations projected across North America, highlighting strong career growth and promotion opportunities from within. Comprehensive benefits including medical, dental, vision, pet insurance, and a 401(k) plan with matching contributions demonstrate the company’s dedication to supporting its employees' well-being and future.

The Shift Manager position at Five Guys is a dynamic and engaging role that combines hands-on leadership with operational responsibility in the absence of the General Manager. Shift Managers are expected to perform all duties that Crew Members and Shift Leaders carry out while taking additional charge of directing daily restaurant operations. These responsibilities include ensuring compliance with company standards in product preparation and delivery, maintaining excellent customer relations, overseeing restaurant upkeep, managing team members and inventory, and performing other assigned tasks. This role requires a leader who is energetic, motivational, and fun, with a strong commitment to creating a great workplace environment. The pay ranges from $22.00 to $23.00 per hour plus tips and bonuses, enhancing the overall compensation package.

Shift Managers at Five Guys can anticipate working real-world hours with most locations operating from 11:00 a.m. to 10:00 p.m. The restaurant does not feature drive-thrus, allowing focus on dine-in and takeout service. The company offers a unique Secret Shopper bonus plan where every team member working during those shifts can earn bonuses based on visit results, emphasizing the importance of customer satisfaction and service excellence. Apart from competitive pay, employees benefit from a fast-paced, high-energy work environment where food quality and safety are paramount but the workplace culture remains enjoyable and not overly serious. The company also values honesty, high standards, and leadership by example, establishing core convictions that all employees are encouraged to follow. Overall, this role is perfect for individuals passionate about serving amazing food with a big smile and fostering a positive team atmosphere while developing their leadership skills in a growing business.