
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
vision plans
Dental plans
401k plan
Paid vacation
Job Description
Wendy's is a well-established fast-food restaurant chain known for its quality food and exceptional customer service. With a commitment to delivering a great dining experience, Wendy's operates numerous locations across various regions, providing a dynamic workplace for those passionate about the food service industry. The company prides itself on maintaining high standards in food safety, employee development, and customer satisfaction, making it a preferred employer for many seeking growth and stability in the quick-service restaurant sector.
This role involves managing shifts effectively, training new team members, handling cash transactions, and ensuring customer satisfaction. A critical aspect of the position is upholding food safety standards and company policies to meet the Quality, Service, and Cleanliness (Q.S.C.) benchmarks set by Wendy's. The shift supervisor plays a pivotal role in overseeing the day-to-day operations of the store, motivating the team, and maintaining a positive and productive environment. This position is ideal for individuals who are organized, leadership-driven, and committed to excellence in customer service within a fast-paced setting.
This role involves managing shifts effectively, training new team members, handling cash transactions, and ensuring customer satisfaction. A critical aspect of the position is upholding food safety standards and company policies to meet the Quality, Service, and Cleanliness (Q.S.C.) benchmarks set by Wendy's. The shift supervisor plays a pivotal role in overseeing the day-to-day operations of the store, motivating the team, and maintaining a positive and productive environment. This position is ideal for individuals who are organized, leadership-driven, and committed to excellence in customer service within a fast-paced setting.
Job Requirements
- High school diploma or GED
- one to three months' related experience and/or training
- P.O.C. trained on all positions
- ability to read and interpret documents
- ability to write routine reports and correspondence
- ability to speak effectively before groups
- ability to perform basic mathematical calculations
- problem-solving skills
- valid state-issued driver's license and vehicle insurance if driving for company business
- must be 18 years old or older
Job Qualifications
- High school diploma or GED
- one to three months' related experience and/or training
- P.O.C. trained on all positions
- ability to read and interpret safety rules, operating instructions, and procedure manuals
- ability to write routine reports and correspondence
- effective speaking skills
- basic mathematical skills including addition, subtraction, multiplication, division, and ability to compute rate, ratio, and percent
- problem-solving skills
- Crew Leader Certification
- Shift Supervisor Certification
Job Duties
- Manage shifts
- train new employees
- handle cash transactions
- ensure customer satisfaction
- enforce food safety standards
- comply with company policies
- maintain store plan to meet Q.S.C. standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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