Taco Bell logo

Shift Manager

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.00 - $16.25
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Work Schedule

Flexible
Day Shifts
Night Shifts
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Benefits

competitive pay
Free bachelor's degree and scholarship programs
Free Meals
flexible schedules
Vacation pay
Additional paid time off
medical benefits
401K retirement plan with 6% match
Health and wellness programs
Discounts on mortgages, vehicles, cell phones, gym memberships and more
Commitment to a sustainable future

Job Description

Taco Bell is a leading fast-food restaurant chain known for its innovative Mexican-inspired menu and vibrant dining experience. The company prides itself on delivering consistent quality and exceptional customer service, making it a favorite destination for diverse customers seeking quick, flavorful meals. Taco Bell operates thousands of locations globally, emphasizing a culture of teamwork, inclusion, and opportunity for growth within the food service industry. The brand is committed to creating an engaging and supportive work environment where employees can develop their skills and advance their careers. Their work culture encourages balance, continuous learning, and a strong connection with both team members and guests. Taco Bell offers its employees competitive pay, flexible scheduling, and a comprehensive benefits package, including educational scholarships and wellness programs.

The Shift Lead position at Taco Bell plays a critical role in maintaining the high standards of service and operational excellence the brand is known for. This role requires dynamic leadership and effective management skills to oversee the daily activities of the team during assigned shifts. As a Shift Lead, you will be responsible for ensuring every guest receives exceptional service by overseeing the execution of the Manager in Charge (MIC) Success Routine, prioritizing customer satisfaction, and resolving any challenges swiftly and professionally. You will lead by example, providing ongoing coaching and constructive feedback to your team, while maintaining a clean and efficient work environment that complies with all health and safety regulations.

Working closely with the General Manager, the Shift Lead supports business initiatives, helps manage labor and inventory, and contributes to the overall profitability of the restaurant. This position requires an individual who thrives in a fast-paced environment, exhibits strong problem-solving skills, and is passionate about motivating others to perform at their best. With responsibilities ranging from overseeing food safety and preparation to assisting with hiring and training team members, this role demands a versatile leader who can manage multiple priorities effectively. This is an excellent opportunity for someone looking to build management experience and play a key role in the success of a well-established and respected brand.

Job Requirements

  • Must be at least 18 years of age
  • Accessibility to dependable and reliable transportation
  • Adheres to cash, security, inventory, and labor policies
  • Physical dexterity required with the ability to move up to 45 pounds
  • Attendance and punctuality a must
  • Operating of cash register as needed and making change for other cashiers
  • Maintains customer satisfaction and adheres to health and safety standards

Job Qualifications

  • At least 1 year of restaurant or retail experience, with 3 months shift lead experience preferred
  • Excellent communication skills
  • Strong management, leadership, and organizational skills
  • Ability to provide constructive feedback and motivate team members
  • Basic math skills
  • Ability to promote and champion Taco Bell's culture and values
  • Commitment to equity, inclusion, and belonging

Job Duties

  • Ensure consistent customer satisfaction by executing the Manager in Charge (MIC) Success Routine and prioritizing customer needs
  • Oversee team members' completion of shift excellence tasks and maintain clean, neat appearances
  • Ensure food safety, quality, and accuracy of orders
  • Resolve customer complaints quickly, maintaining positive customer relations
  • Provide regular feedback to the General Manager on team member performance
  • Offer ongoing constructive and positive feedback to team members
  • Actively participate in training team members
  • Handle conflicts constructively and work with the General Manager to achieve resolution
  • Assist the General Manager in screening team member candidates
  • Assist with Profit and Loss management by following cash control and security procedures, maintaining inventory, and managing labor
  • Oversee proper product preparation, rotation, portioning, cooking, and holding times
  • Assist the General Manager with facility maintenance and ensure health and safety standards are always followed

Job Criteria

Experience

Mid Level (3-7 years)


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