Shift Manager

Big Spring, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.75 - $17.50

Work Schedule

Standard Hours

Split Shifts

Benefits

401K with company match

Medical insurance

Vision Insurance

Paid Time Off

Employee Discounts

Employee Assistance Programs

Career development opportunities

Job Description

Wendy's is a renowned fast-food restaurant chain known for its quality food, excellent customer service, and efficient operations. Established over four decades ago, Wendy's has grown to become one of the largest and most respected fast-food brands worldwide. The company prides itself on its fresh ingredients, innovative menu options, and commitment to providing a positive dining experience for every customer. With thousands of locations across the globe, Wendy's employs a diverse team dedicated to maintaining high standards of food safety, customer satisfaction, and operational excellence. The company strongly emphasizes employee growth and development, offering opportunities for advancement within the organization for motivated individuals who demonstrate leadership and operational skills. It operates in the quick-service restaurant (QSR) industry and is trusted by millions of customers daily for its consistent quality and service.

The Shift Manager role at Wendy's represents the first level of management within the restaurant. This position plays a pivotal role in ensuring the smooth execution of daily operations and overall restaurant effectiveness. The Shift Manager is responsible for opening and closing procedures, overseeing team members, and maintaining high standards of food safety and customer service. As a crucial part of the management team, the Shift Manager assists with coordinating the daily activities of the restaurant, ensuring compliance with all company policies, and delivering superior customer experiences. This role requires someone who can lead and motivate crew members, delegate tasks efficiently, and uphold the brand's reputation through attentiveness to quality and operational details.

In this role, the Shift Manager will regularly interact with crew members and other management staff to foster a safe and professional working environment. They will also be tasked with training new hires, monitoring food safety standards, and managing cash handling procedures, including opening and closing cash registers. The ability to perform under pressure, multitask effectively, and maintain composure in a fast-paced, often noisy and physically demanding environment is essential. Moreover, the position demands a hands-on approach to problem-solving and customer issue resolution, making the Shift Manager a key figure in retaining customer trust and loyalty.

Working as a Shift Manager at Wendy's offers a full-time employment opportunity with schedules that include close shifts. The company supports its employees by offering competitive benefits such as 401k with company match, medical and vision insurance, among other perks that may depend on eligibility and hours worked. This role is suitable for individuals with some prior experience in customer service, retail, or restaurant settings who are eager to develop their leadership skills within a well-established global brand. Those who thrive in dynamic environments and seek career growth in the restaurant industry will find this position fulfilling and rewarding.

Job Requirements

High school diploma, GED or equivalent preferred
minimum age of 18 years
at least 6 months of relevant experience in restaurant, retail or customer service
availability for full-time work including close shifts
certification for Open/Close Shift Manager
strong multitasking skills with composure and teamwork orientation
professionalism in handling customer concerns
physical ability to work in fast-paced environments with varying conditions
ability to stand for extended periods
capacity for frequent lifting up to 50 lbs and other physical activities
punctuality and regular attendance required
willingness to travel or transfer locations as needed
willingness to obtain ServSafe certification

Job Qualifications

High School Diploma, GED or equivalent preferred
must be at least 18 years of age
6 months or more of restaurant, retail, customer service focused, or equivalent experience
available for full time and close/shifts
certification for Open/Close Shift Manager
ability to multi-task while maintaining composure and be able to give and take direction, work well in a team environment and have a strong service focus
must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements
must be able to stand for prolonged periods of time
position requires the use of a headset
frequent lifting and carrying (at times up to 50 lbs), reaching, pushing, pulling, bending, kneeling and stooping is involved
must be available to report for work promptly and regularly, as well as work all day parts and days of the week
may be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate
must have or be willing to obtain ServSafe certification by end of training

Job Duties

Train, monitor, and reinforce food safety procedures to crew members
act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close
perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready
work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc.
supervise crew members and Team Trainers in a way that maximizes retention
supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"
work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees
help execute appropriate shift-specific procedures according to DOP
assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
follow up and ensure resolution of VOC issues as needed
onboard new hires in Workday