Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.00 - $16.25
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Training and Development
Career growth opportunities
Bonus programs
safe work environment
recognition programs

Job Description

Checkers & Rally's is a well-established fast-food chain renowned for its commitment to providing quality quick-service dining experiences across numerous locations. As a respected leader in the Quick Service Restaurant (QSR) industry, Checkers & Rally's focuses on delivering exceptional food and customer service while maintaining operational excellence and promoting a positive work environment for its employees. The company's mission revolves around making a meaningful impact on the lives of its Franchisees, Teams, and Guests, emphasizing a culture of respect, growth, and high performance.

The Shift Manager role at Checkers & Rally's embodies this mission by playing a pivotal part in managing restaurant shifts effectively. Reporting directly to the General Manager, the Shift Manager shoulders the responsibility of ensuring smooth restaurant operations, achieving sales and profit goals, and executing company policies and procedures with precision. This role demands a proactive approach to leadership, guest satisfaction, and team development. The Shift Manager works closely with team members to train and mentor them, fostering an environment where employees feel valued and motivated to provide excellent customer service. Being the frontline representative in the absence of the General Manager, the Shift Manager must exhibit strong problem-solving skills, the ability to handle guest and employee concerns, and ensure compliance with safety and cleanliness standards at all times.

The position is ideal for individuals with 1-2 years of experience in restaurant management, preferably within fast-paced quick service environments. A successful Shift Manager at Checkers & Rally's brings a blend of energy, flexibility, and dedication to uphold the company's core values of integrity, service, excellence, and courage. This role offers the chance to be part of a supportive team that values operational excellence and offers opportunities for career advancement. The work schedule requires flexibility and the ability to manage extended working hours to meet the dynamic demands of restaurant operations.

This role is more than a managerial position; it is an opportunity to contribute to a thriving business that prioritizes both guest experience and employee growth while maintaining high standards in a fun and engaging workplace. The Shift Manager not only ensures the restaurant operates efficiently but also champions a culture that promotes respect, teamwork, and continuous improvement, making it a fulfilling and impactful career choice within the Checkers & Rally's family.

Job Requirements

  • High school diploma or equivalent
  • prior experience in restaurant management or supervisory role
  • strong communication and leadership skills
  • ability to manage conflicts and resolve guest issues effectively
  • proficiency in basic math and cash handling
  • willingness to work flexible hours including nights, weekends and holidays
  • ability to stand for extended periods and perform physical tasks as needed

Job Qualifications

  • 1-2 years restaurant management experience, preferably in quick service restaurants (QSR)
  • basic math skills
  • ability to work flexible schedule and extended hours
  • high energy to keep up with our fast-paced environment
  • commitment to our core values of integrity, service, excellence, and courage to be bold and grow

Job Duties

  • Building sales and profits by promoting guest satisfaction and managing restaurant operations
  • escalating any concerns or recommendations with the restaurant, employees or guests to the General Manager
  • ensuring policy and procedures are being followed on shifts
  • training team members on company operations, policies and procedures and guest service
  • identifying and responding to complaints and policy and procedures violations
  • helping ensure the restaurant is a safe, clean and fun environment for our employees and guests

Job Criteria

Experience

Mid Level (3-7 years)


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