Wendy's logo

Shift Manager

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $14.75 - $18.75
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Work Schedule

Flexible
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Benefits

Paid Time Off
Quarterly bonus
Employee Referral Program
ON DEMAND PAY
Flexible work schedules
Training and Development
inclusive workplace

Job Description

Wendy's is a globally recognized fast-food restaurant chain known for its fresh, high-quality ingredients and commitment to customer satisfaction. Founded in 1969, Wendy's has grown to become one of the largest quick-service restaurant brands in the world, offering a variety of menu items including hamburgers, chicken sandwiches, salads, and beverages. The company prides itself on its passionate employees and a culture that supports growth, inclusivity, and a commitment to excellence. Wendy's emphasizes creating a positive customer service experience and maintaining high health and safety standards across all locations.

As a Shift Manager at Wendy's, you will play a vital role in ensuring that the restaurant operates smoothly and delivers exceptional service to every customer. Your responsibilities will include utilizing your knowledge of customer service, positional skills, and health and safety regulations to create a welcoming and efficient environment. You will contribute to fostering a culture of engaged employees by supporting the General Manager and leading the team to deliver a "WOW" experience consistently to guests and crew members. This role offers the opportunity to grow within the company through flexible work schedules, comprehensive training programs, and a collaborative workplace culture.

In addition to managing daily operations, Shift Managers at Wendy's are rewarded with competitive hourly wages starting at $19.50 to $21.50, offering industry-leading compensation for their dedication and hard work. The position also includes a variety of benefits such as Paid Time Off, Quarterly Bonus Potential, a generous Employee Referral Program, and On Demand Pay, allowing employees to receive their wages quickly. Wendy's commitment to providing a positive and supportive work environment makes it an ideal place for motivated individuals who enjoy working in a fast-paced and friendly atmosphere focused on teamwork and excellence.

This position is perfect for those who are enthusiastic, dedicated, and ready to contribute to a team that values diversity and inclusion. Wendy's is proud to be an equal opportunity employer, welcoming applicants of all races, religions, nationalities, genders, and members of the LGBTQ+ community. Additionally, the company offers reasonable accommodations to enable people with disabilities to perform their essential job functions. By joining Wendy's as a Shift Manager, you will be part of a dynamic and supportive team that is committed to providing "A Cut Above" experience to every customer every day.

Job Requirements

  • High school diploma or equivalent
  • Availability to work flexible shifts including evenings and weekends
  • Ability to stand for extended periods
  • Strong problem-solving skills
  • Must be legally eligible to work
  • Ability to comply with company policies and procedures

Job Qualifications

  • Previous experience in a supervisory or leadership role preferred
  • Strong knowledge of customer service best practices
  • Ability to enforce health and safety standards
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Demonstrated leadership and team-building abilities

Job Duties

  • Utilize positional skills to manage shift operations effectively
  • Deliver exceptional customer service and ensure customer satisfaction
  • Enforce health and safety regulations to maintain a safe environment
  • Support the General Manager in creating a positive work culture and employee engagement
  • Oversee and mentor crew members to improve performance and teamwork
  • Manage scheduling to ensure adequate staffing levels
  • Handle operational issues promptly to maintain smooth restaurant functioning

Job Criteria

Experience

Mid Level (3-7 years)


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