Shift Manager

Meridian, ID, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $10.95 - $11.95

Work Schedule

Flexible

Day Shifts

Benefits

career growth and advancement

Tuition Assistance

Medical insurance

Dental Insurance

Vision Insurance

voluntary life insurance

401k

Paid Time Off

Training and Development

Employee assistance program

wellness initiatives

Employee Discounts

Financial support program

Job Description

Marco's is a renowned pizza restaurant brand that prides itself on delivering quality food with a personal touch. Established with a strong commitment to freshness and excellence, Marco's makes its dough fresh in-store every day, uses a signature sauce, and tops every pizza with a special three-cheese blend. Beyond the exceptional products, the company emphasizes people-first values, including hospitality, team support, and community involvement. With a focus on fostering a warm and inclusive environment, Marco's not only offers great tasting pizzas but also prioritizes memorable guest experiences and a supportive culture for its team members.

Joining Marco's means becoming part of a family-oriented company that values integrity, quality, and community engagement. As the brand continues to expand its footprint, it seeks dedicated individuals who are passionate about both food quality and customer service. One such role essential to the success of each store is the Shift Manager position. This role plays a vital part in maintaining daily operations, ensuring the highest levels of customer satisfaction, and supporting team members. The Shift Manager leads restaurant operations during assigned shifts, stepping in for general management when necessary and making sure the store runs smoothly from opening to closing.

The Shift Manager not only supervises and supports staff across all workstations but also directly participates in food preparation, service, and quality control. This hands-on leadership approach ensures that every pizza meets Marco's high standards. Key responsibilities encompass managing cash handling, upholding food safety and sanitation requirements, coordinating with delivery drivers, and maintaining workplace standards. Additionally, the Shift Manager coaches and develops team members, fostering an environment of growth and accountability. This role requires strong communication skills, decisiveness, and a genuine passion for creating great guest experiences in a fast-paced setting.

Marco's offers this critical position with an emphasis on leadership development and career growth within the company. The environment is team-oriented, supportive, and dynamic, making it an excellent opportunity for individuals who thrive in hospitality and enjoy working with others. If you have a can-do attitude, are a good teammate, and care deeply about guest satisfaction, Marco's invites you to apply and contribute to building a bright future for its brand and customers alike.

Job Requirements

High school diploma or equivalent
Must be at least 18 years of age
Valid driver's license with safe driving record
Ability to obtain and maintain any required food handler certifications
Strong communication, leadership, and interpersonal skills
Basic math and computer skills for cash handling and reporting
Ability to stand for extended periods up to 10 hours per shift
Ability to lift and carry up to 50 lbs

Job Qualifications

High school diploma or equivalent
Previous experience in food service or restaurant operations, preferably in a leadership or supervisory role
Knowledge of food safety, sanitation regulations, and kitchen operations
Strong communication, leadership, and interpersonal skills
Basic math and computer skills for cash handling and reporting
Ability to stand for extended periods up to 10 hours per shift
Ability to lift and carry up to 50 lbs

Job Duties

Supervise and support store crew across all workstations during shifts to lead crew members and direct shift operations in the absence of general manager or assistant manager including opening and closing the store
Perform all crew member tasks as needed including makeline, cut table, oven monitoring, packaging, order accuracy, and guest service
Maintain a clean, safe, and organized store environment
Monitor product quality and take corrective action when needed
Coordinate with drivers and the manager to ensure efficient and timely deliveries
Manage cash handling procedures and balance registers accurately
Ensure compliance with food safety, sanitation, and workplace safety standards
Provide coaching, feedback, and guidance to team members
Assist with training new team members and set clear expectations
Handle shift-related issues with professionalism and strong problem-solving skills
Communicate effectively with team members and guests to ensure smooth operations
Multitask and adapt in a fast-paced environment while maintaining focus on guest satisfaction