Five Guys logo

Shift Manager - 1070

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Exact $19.00
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Work Schedule

Standard Hours
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Benefits

competitive base pay
Tips
bonus
Medical insurance
Dental Insurance
Vision Insurance
401(k) with match
Employee assistance program
Paid Time Off
Free Meals

Job Description

Five Guys is a renowned fast-casual restaurant chain, widely celebrated for its outstanding burgers and hand-cut fries prepared from fresh, high-quality ingredients. With a commitment to delivering exceptional customer service in a clean and welcoming atmosphere, Five Guys has established itself as a leader in the burger industry across North America. The company prides itself on fostering a positive work environment where team members feel motivated, valued, and are encouraged to grow within the organization. With plans to open more than an estimated 1000 new locations, Five Guys emphasizes career advancement through internal promotions, ensuring employees have ample opportunities to progress their careers.

The Shift Manager position at Five Guys is a pivotal role responsible for overseeing the daily operations of the restaurant in the absence of the General Manager. This full-time role offers competitive pay at $19 per hour plus tips and bonuses, reflecting the company’s dedication to recognizing and rewarding employee efforts. Shift Managers are expected to perform all duties of a Crew Member and Shift Leader while taking on additional responsibilities such as directing team members, managing inventory, ensuring compliance with food safety and company standards, and maintaining superior customer relations. The position thrives in a fast-paced, high-energy environment that requires strong leadership, excellent communication skills, and a passion for delivering an exceptional dining experience.

Five Guys Shift Managers receive comprehensive and customizable benefits, including medical, dental, vision, pet insurance, and a 401(k) plan with company matching based on eligibility. An Employee Assistance Program and Employee Relief Fund further demonstrate Five Guys’ commitment to the well-being of its employees. The company also incentivizes exceptional performance through a Secret Shopper bonus plan, where employees can earn bonuses based on the results of secret shop visits conducted twice weekly.

Working as a Shift Manager at Five Guys means being part of a vibrant culture that values humility, exceeding expectations, doing the right thing, and leading by example. The company encourages its leaders to remain humble, set high standards, and create a supportive and fun workplace where employees take food quality and safety seriously while maintaining a light-hearted environment. Ideal candidates possess 1-2 years of supervisory experience in food service or retail, exhibit honesty, energy, and motivation, and are passionate about serving customers with enthusiasm and a smile.

In summary, the Shift Manager role at Five Guys is tailored for individuals seeking real-world experience with stable hours within a company renowned for its quality food and outstanding team culture. This position offers a unique opportunity to develop leadership skills, enjoy great perks such as free meals during shifts, and be part of an exciting growth trajectory alongside a dynamic and committed team.

Job Requirements

  • high school diploma or equivalent
  • prior supervisory experience preferred
  • availability to work flexible hours including weekends
  • strong interpersonal and communication skills
  • ability to stand for extended periods
  • reliable and punctual
  • passion for customer service

Job Qualifications

  • 1-2 years of supervisory experience in food service or retail preferred
  • strong leadership and team management skills
  • excellent customer service abilities
  • effective communication skills
  • ability to work in a fast-paced environment
  • commitment to food quality and safety
  • energetic and motivational attitude

Job Duties

  • direct daily restaurant operations in the absence of the General Manager
  • ensure compliance with company standards including product preparation and delivery
  • oversee customer relations to maintain high service levels
  • manage restaurant maintenance and cleanliness
  • lead team members and provide motivation
  • handle inventory management and ordering
  • perform all duties of crew members and shift leaders as required

Job Criteria

Experience

Mid Level (3-7 years)


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