Shift Manager - 0583

Five Guys is a renowned fast-casual restaurant chain known for serving outstanding burgers and fries paired with a top-tier customer service approach in clean and inviting restaurant environments. The company has built a strong reputation for its commitment to quality and hospitality. Operating with a focus on fresh ingredients, high standards of food preparation, and cleanliness, Five Guys offers an exceptional dining experience that keeps customers coming back. The company is also committed to employee growth and offers real career development opportunities as it plans to expand by opening over a thousand new locations across North America, emphasizing promoting from within.

The position available is for a Shift Manager, a critical leadership role within Five Guys restaurants. Shift Managers are trained comprehensively to perform all duties carried out by Crew Members and Shift Leaders, with additional responsibilities for overseeing the daily operations of the restaurant in the absence of the General Manager. This role demands a proactive individual capable of ensuring compliance with company standards across all operational areas including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory control, and any other duties as required or assigned. The position offers an hourly pay rate of $19.00 plus tips and bonuses, making it a competitive opportunity within the food service industry.

Shift Managers at Five Guys can expect to work within real-life hours of operation, with most locations open from 11:00 am to 10:00 pm and no drive-thru service. This promotes a better work-life balance uncommon in fast-paced food service roles. The company provides a comprehensive and customizable benefits package to eligible employees, including medical, dental, vision, pet insurance, and a 401(k) with a matching program. Employees also benefit from an Employee Assistance Program and an Employee Relief Fund, both established by the owners and employees.

In addition to financial compensation, Five Guys rewards hard work through a Secret Shopper bonus plan where team members present during secret shop visits are eligible for additional bonuses. The work environment is fast-paced and high-energy, focused on both food quality and food safety, while also cultivating a fun and motivational culture. Employees enjoy free meals during their shifts, which further contributes to a gratifying workplace experience. The restaurant strongly values leadership that is honest, energetic, motivational, and fun, and seeks individuals who set high standards for themselves and their teams.

Five Guys upholds four Core Convictions that form the backbone of its culture and leadership philosophy: Remain Humble, Exceed Expectations, Always Do The Right Thing, and Lead By Example. These principles guide Shift Managers to both lead and behave in ways that positively influence the team and the overall restaurant operations, fostering a cohesive and supportive work environment. Overall, this role is ideal for those with supervisory experience in food service or retail who are passionate about creating an exceptional workplace and customer experience while advancing their career in a thriving restaurant chain.