Shift Manager - 0429

Five Guys is a renowned American fast-casual restaurant chain specializing in high-quality burgers, fries, and freshly prepared food. Established with a commitment to exceptional food quality and outstanding customer service, Five Guys has developed a loyal customer base across its locations by prioritizing clean restaurants, fresh ingredients, and a culture that values integrity and excellence. The company has ambitious growth plans, aiming to open more than an estimated 1000 new locations throughout North America. This expansion is backed by a strong emphasis on internal promotion and career growth, making Five Guys a vibrant workplace for those looking to advance in the food service industry.

The Shift Manager role at Five Guys offers a dynamic, fast-paced, and high-energy work environment where individuals are trained to manage daily restaurant operations effectively. Shift Managers are prepared to perform all duties typically carried out by Crew Members and Shift Leaders, but with added responsibilities. These include directing daily operations in the absence of the General Manager, ensuring adherence to company standards across all functional areas such as product preparation and delivery, customer relations, restaurant upkeep, team coordination, and inventory management. This role is crucial for maintaining the Five Guys’ reputation for quality service and products.

This position pays between $17 and $19 per hour, supplemented by tips and bonuses. Five Guys provides real work-life balance with operating hours generally from 11:00 am to 10:00 pm, with no drive-thru service, allowing employees to enjoy reasonable shifts. The company also offers comprehensive and customizable benefits including medical, dental, vision, pet insurance, and a 401(k) plan with a matching contribution based on eligibility. Employees have access to well-being resources such as an Employee Assistance Program and an Employee Relief Fund.

Shift Managers are rewarded not only through competitive base pay but also through a Secret Shopper bonus plan, encouraging top-notch service across the team. Every team member working during these secret shop evaluations can earn bonuses dependent on the performance outcomes. The supportive culture at Five Guys nurtures a fun, inclusive work environment where food quality and safety are paramount yet balanced with a light-hearted approach to daily tasks. Employees also enjoy free meals during work, underscoring the company’s commitment to staff welfare.

The ideal candidate for this role will have 1-2 years of supervisory experience preferably in food service or retail, a genuine passion for creating a positive workplace environment, and dedication towards delivering exceptional customer experience with enthusiasm and a smile. Important values at Five Guys include humility, exceeding expectations, doing the right thing, and leading by example. These core convictions guide employees in their daily tasks and leadership responsibilities.

If you are motivated, energetic, honest, and fun with high standards for yourself and your team, Five Guys offers an exceptional opportunity to grow your career within a respected brand featuring promising advancement opportunities. This job not only provides a competitive salary but also creates a platform to develop as a leader in an expanding company that truly values its people.