Shift Manager - 0184

Five Guys is a renowned fast-casual restaurant chain specializing in high-quality burgers and fries, known for its commitment to exceptional customer service and clean, inviting dining environments. Established with a focus on delivering outstanding food made from fresh ingredients, Five Guys has grown to become a highly respected name in the food service industry across North America. The company prides itself on maintaining a culture that values food quality, food safety, and a fun work environment where employees can thrive and grow their careers. With plans to open over 1000 new locations, Five Guys emphasizes promoting from within, providing significant career advancement opportunities for its team members. The employment type for this position is hourly, with a competitive pay rate of $19.50 per hour, complemented by tips and performance bonuses.

This role is for a Shift Manager at Five Guys, a pivotal position responsible for ensuring the smooth operation of the restaurant during shifts in the absence of the General Manager. Shift Managers are trained to perform all duties handled by Crew Members and Shift Leaders but carry additional responsibilities that include overseeing product preparation, delivery, customer relations, restaurant maintenance, team leadership, and inventory management. The Shift Manager plays a critical role in maintaining compliance with company standards across all operational aspects, directly influencing the customer experience and overall restaurant success.

Candidates can expect to work real life hours from 11:00 am to 10:00 pm, with no drive-thru service, allowing for a more focused and manageable work environment. Five Guys offers a comprehensive and customizable benefits package that includes medical, dental, vision, and pet insurance, as well as a 401(k) plan with company matching based on eligibility. Additional employee support programs such as the Employee Assistance Program and Employee Relief Fund highlight the company's dedication to its workforce's well-being. The restaurant culture fosters a high-energy and fast-paced atmosphere where enthusiasm for serving incredible food with a smile is essential, and where team members are motivated by tangible incentives such as the Secret Shopper bonus plan, which rewards staff during specific shifts for meeting high standards.

The Shift Manager role at Five Guys is ideal for individuals with 1-2 years of supervisory experience in food service or retail environments who are passionate about creating positive workplaces, leading by example, and delivering top-tier customer service. Personal qualities such as honesty, energy, motivation, fun, and high standards for oneself and the team are highly valued. The company's core convictions emphasize humility, exceeding expectations, always doing the right thing, and leading by example, ensuring a cohesive and ethical workplace culture.