SHIFT LEADER -Store 613

United Dairy Farmers (UDF) is a renowned convenience store and gas station chain that has been serving communities with quality products and excellent customer service for many years. With a solid history and a commitment to providing a pleasant shopping environment, UDF operates multiple locations that cater to a broad customer base seeking convenience, fresh food options like ice cream and shakes, and friendly service. Operating as a family-owned business, UDF takes pride in fostering a warm atmosphere where employees can grow and deliver outstanding service to every guest. Their focus on community involvement, quality products, and stellar guest experiences sets them apart in the convenience store industry.

The role of a Shift Leader at United Dairy Farmers is a pivotal position within the store's operational framework. This full-time role demands delivering exceptional customer service by adhering to the company’s hallmark "Hi Five Guest Experience," which encompasses Inviting, Welcoming, Well-Serving, Respecting, and Fulfilling every guest’s expectations. The Shift Leader assumes leadership responsibilities by guiding other associates during their shift, ensuring smooth daily operations in the absence of higher-level managers. Compensation for this role ranges between $13.50 and $15.25 per hour, reflecting the importance of the position and the experience required.

A Shift Leader’s duties span from directly engaging with guests to supervising store operations, ensuring safety and compliance with relevant laws, notably those governing the sale of alcohol and tobacco. They are responsible for maintaining store readiness, including stocking merchandise, operating the point-of-sale system and gas console accurately, and promoting a clean and secure environment. Shift Leaders monitor inventory, manage security protocols to prevent theft and manage cash handling procedures correctly. Maintenance of store equipment and the overall store environment also falls under their oversight.

The role requires a well-rounded individual who combines strong interpersonal skills with operational knowledge. Shift Leaders must effectively communicate with guests and team members while fulfilling responsibilities such as preparing food items like shakes, malts, and ice cream, operating sales systems, and maintaining the visual appeal of displays and storage areas. They are expected to report accurately on timekeeping and customer documentation while responding flexibly to any additional tasks assigned by management.

Overall, this position is ideal for someone who thrives in a fast-paced retail environment, values quality guest interactions, and possesses the ability to lead a team effectively during their shift. The Shift Leader acts as a frontline ambassador of the United Dairy Farmers brand, ensuring every customer leaves satisfied and motivated to return. This role not only provides rewarding day-to-day challenges but also offers professional growth potential within the company’s supportive structure.