Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Paid training
Sweet perks
Paid Time Off
comprehensive benefits
retirement savings
Support when you need it
career growth
Tenure raises
Job Description
Tiff's Treats is a well-established bakery and delivery service company known for its warm and delicious treats that bring happiness to customers. Founded in 1999, the company has grown into a beloved brand with a strong emphasis on quality, customer satisfaction, and community values. Tiff's Treats operates multiple stores across various locations, delivering freshly baked cookies right to customers' doors with a commitment to excellent service and product consistency. The organizational culture is supportive and growth-oriented, making it an appealing workplace for individuals seeking career advancement in a dynamic environment. The Pearland location at 11200 Broadway St #410 is currently seeking passionate and responsible individuals to join their team as Shift Leaders / On Duty Managers (ODMs). This is a part-time, hourly position offering competitive pay starting at $18 per hour for ODM shifts, with flexible and varied scheduling from 7 AM to 11 PM, including weekends, and a mandatory availability on Saturdays and Sundays.
The role of Shift Leader / On Duty Manager at Tiff's Treats is a unique leadership opportunity designed for those ready to take charge during the absence of salaried managers, ensuring smooth store operations and team coordination. The shift leader is responsible for overseeing daily activities within the store, managing a team of 3-6 employees per shift, and maintaining high store standards for product preparation, sales, customer service, and inventory management. This position requires a hands-on approach, combining leadership with operational duties such as opening and closing the store, completing paperwork, and conducting inventory checks. The role also involves optimizing delivery routes to enhance efficiency and the overall customer experience.
Additionally, when not fulfilling ODM responsibilities, the individual will contribute to store success by working in varied capacities including Kitchen Team Member and Delivery Driver roles. As a Kitchen Team Member, the individual will bake, prepare, and package warm treats following the company’s recipes and quality standards, while adhering to safety and sanitation protocols. As a Delivery Driver, the responsibilities include delivering fresh treats promptly using either company vehicles or their personal vehicle as needed, while providing outstanding customer service during deliveries.
Tiff's Treats seeks candidates who are flexible and versatile, willing to work both kitchen and delivery shifts throughout the week, have leadership experience in fast-paced settings of at least six months, and can commit to working peak business days such as Valentine's Day and other high-demand holidays. A clean driving record, valid driver’s license, proof of auto insurance, and access to a personal vehicle when company vehicles are unavailable are essential for this position. The company does not permit deliveries by motorcycle, scooter, or bicycle.
Employees in this role enjoy comprehensive benefits including paid training, up to six dozen free cookies per week, paid time off, competitive pay, medical and dental insurance contributions, a 401(k) retirement plan with company match after six months, employee assistance programs, opportunities for career growth, and annual raises based on tenure. The physical demands of the job require lifting and carrying up to 50 pounds, consistent standing and walking, navigating stairs, and performing repetitive motions within a busy kitchen and delivery environment.
Overall, this role is ideal for motivated individuals who want to develop leadership skills, work in a supportive team environment, and contribute to delivering delightful experiences to customers. If you are eager to step into a dynamic part-time leadership role at a company valuing excellence and team spirit, Tiff's Treats in Pearland offers a SWEET opportunity to grow and succeed.
The role of Shift Leader / On Duty Manager at Tiff's Treats is a unique leadership opportunity designed for those ready to take charge during the absence of salaried managers, ensuring smooth store operations and team coordination. The shift leader is responsible for overseeing daily activities within the store, managing a team of 3-6 employees per shift, and maintaining high store standards for product preparation, sales, customer service, and inventory management. This position requires a hands-on approach, combining leadership with operational duties such as opening and closing the store, completing paperwork, and conducting inventory checks. The role also involves optimizing delivery routes to enhance efficiency and the overall customer experience.
Additionally, when not fulfilling ODM responsibilities, the individual will contribute to store success by working in varied capacities including Kitchen Team Member and Delivery Driver roles. As a Kitchen Team Member, the individual will bake, prepare, and package warm treats following the company’s recipes and quality standards, while adhering to safety and sanitation protocols. As a Delivery Driver, the responsibilities include delivering fresh treats promptly using either company vehicles or their personal vehicle as needed, while providing outstanding customer service during deliveries.
Tiff's Treats seeks candidates who are flexible and versatile, willing to work both kitchen and delivery shifts throughout the week, have leadership experience in fast-paced settings of at least six months, and can commit to working peak business days such as Valentine's Day and other high-demand holidays. A clean driving record, valid driver’s license, proof of auto insurance, and access to a personal vehicle when company vehicles are unavailable are essential for this position. The company does not permit deliveries by motorcycle, scooter, or bicycle.
Employees in this role enjoy comprehensive benefits including paid training, up to six dozen free cookies per week, paid time off, competitive pay, medical and dental insurance contributions, a 401(k) retirement plan with company match after six months, employee assistance programs, opportunities for career growth, and annual raises based on tenure. The physical demands of the job require lifting and carrying up to 50 pounds, consistent standing and walking, navigating stairs, and performing repetitive motions within a busy kitchen and delivery environment.
Overall, this role is ideal for motivated individuals who want to develop leadership skills, work in a supportive team environment, and contribute to delivering delightful experiences to customers. If you are eager to step into a dynamic part-time leadership role at a company valuing excellence and team spirit, Tiff's Treats in Pearland offers a SWEET opportunity to grow and succeed.
Job Requirements
- Must be available to work weekends, especially Saturdays and Sundays
- Availability for peak business days including Bosses’ Day, Admin Pro Day, and Valentine’s Day
- Must have access to a personal vehicle for deliveries when company vehicles are occupied
- Must be able to safely lift and carry up to 50 pounds
- Ability to stand and walk for extended periods
- Ability to ascend and descend stairs while carrying up to 50 pounds
- Must be able to perform repetitive motions of wrists, arms, and hands
- Ability to follow written and verbal instructions in a busy kitchen environment
- Ability to clearly hear and speak over the telephone
- Must be able to perform computer work for extended periods
- Clean and organized vehicle for deliveries
Job Qualifications
- Minimum of 6 months of leadership and/or management experience in a fast-paced environment
- Flexible and versatile with the ability to work both delivery driver and kitchen shifts as needed
- Clean driving record and valid driver's license
- Proof of auto insurance with the driver’s name listed as an authorized driver
- Ability to safely operate a vehicle and follow all traffic laws
- Strong customer service skills
- Ability to manage, train, and evaluate team members
- Knowledge of food safety and sanitation guidelines
- Effective communication and organization skills
- Ability to work independently and handle multiple tasks simultaneously
Job Duties
- Serve as the manager on duty in the absence of salaried managers, leading the team and ensuring smooth store operations
- Oversee, train, and evaluate the work of 3-6 employees per shift, fostering a productive and positive work environment
- Manage daily operations, including product preparation, sales, inventory, and service to ensure a seamless guest experience
- Execute opening and closing procedures, complete daily paperwork, and conduct inventory checks to maintain accuracy
- Optimize delivery efficiency by routing orders to maximize speed and delivery business
- Maintain a positive, can-do attitude, setting the tone for the team and leading by example in every role
- Assist with front-of-house tasks, including greeting customers, taking orders, handling transactions, and ensuring order accuracy
- Support performance management, including coaching team members and providing feedback or corrective actions as needed
- Bake and prepare warm, delicious treats to perfection, following company recipes and quality standards
- Accurately package orders for delivery or pickup, ensuring a delightful customer experience
- Maintain a clean, organized, and safe kitchen environment while upholding food safety and sanitation guidelines
- Deliver warm, freshly baked treats quickly and efficiently using a Tiff’s Treats company vehicle or a personal vehicle when needed
- Provide outstanding customer service by greeting customers with a smile and ensuring a positive delivery experience
- Assist with various in-store duties, including order packaging and cleaning, to support overall store operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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