Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Paid training
Free cookies
Paid Time Off
Medical insurance
Dental Insurance
401(k) retirement plan
Employee assistance program
Career growth opportunities
Tenure-based raises
Job Description
Tiff's Treats is a renowned bakery and delivery company based in Fort Worth, Texas, specializing in delivering warm, freshly baked treats directly to customers' doors. Known for exceptional quality and a focus on customer happiness, Tiff's Treats has built a strong reputation as a leader in the sweet treats delivery market. The company emphasizes creating a positive customer experience by combining delicious products with convenient, reliable service. With a vibrant team-oriented culture, Tiff's Treats encourages employees to grow their skills and advance within the company. The location at 2401 West 7th Street Ste.112 in Fort Worth embodies this commitment by operating a full-service bakery and delivery system, ensuring every customer receives the best possible experience.
The role of Shift Leader / On Duty Manager (ODM) at Tiff's Treats is an exciting opportunity for individuals looking to step into a leadership position while gaining hands-on experience in both operational management and direct customer service. This part-time, non-exempt, hourly role requires flexibility and dedication to managing daily store activities and leading a team in the absence of salaried managers. The position offers a competitive pay rate of $18 per hour for ODM shifts, $15 per hour for kitchen shifts, and $10 per hour plus tips for delivery driver shifts, with schedules that may include day, night, and weekend work between 7 AM and 11 PM.
As an On Duty Manager, the individual will be responsible for overseeing store operations including product preparation, sales, inventory management, and customer service. Leadership duties include training, evaluating, and motivating a team of 3 to 6 employees per shift, maintaining a positive work environment, and ensuring operational excellence. This blend of managerial and operational responsibilities provides ample opportunity for developing leadership skills while actively contributing to the team’s success. Aside from leading shifts, the ODM will also rotate through roles as a Kitchen Team Member or Delivery Driver, expanding their exposure to various aspects of the business and fostering a versatile skill set.
Kitchen Team Members focus on baking and preparing treats according to company standards, packaging orders precisely, and maintaining a clean kitchen that complies with health and safety guidelines. Delivery Drivers play a crucial role in ensuring customer satisfaction by delivering fresh treats promptly, utilizing company or personal vehicles, and providing excellent customer service. Having a clean driving record, valid driver's license, and insurance are mandatory requirements for this role.
Tiff's Treats values flexibility, versatility, and a proactive attitude, especially when it comes to handling peak business days, including special occasions such as Bosses' Day and Valentine's Day, which are critical for the business. This role offers plentiful benefits including paid training, competitive compensation, generous employee perks such as free cookies, comprehensive health and retirement plans, and career advancement opportunities. The Shift Leader / On Duty Manager position is ideal for individuals passionate about leadership, customer service, and operational excellence within a supportive, fast-paced bakery environment.
The role of Shift Leader / On Duty Manager (ODM) at Tiff's Treats is an exciting opportunity for individuals looking to step into a leadership position while gaining hands-on experience in both operational management and direct customer service. This part-time, non-exempt, hourly role requires flexibility and dedication to managing daily store activities and leading a team in the absence of salaried managers. The position offers a competitive pay rate of $18 per hour for ODM shifts, $15 per hour for kitchen shifts, and $10 per hour plus tips for delivery driver shifts, with schedules that may include day, night, and weekend work between 7 AM and 11 PM.
As an On Duty Manager, the individual will be responsible for overseeing store operations including product preparation, sales, inventory management, and customer service. Leadership duties include training, evaluating, and motivating a team of 3 to 6 employees per shift, maintaining a positive work environment, and ensuring operational excellence. This blend of managerial and operational responsibilities provides ample opportunity for developing leadership skills while actively contributing to the team’s success. Aside from leading shifts, the ODM will also rotate through roles as a Kitchen Team Member or Delivery Driver, expanding their exposure to various aspects of the business and fostering a versatile skill set.
Kitchen Team Members focus on baking and preparing treats according to company standards, packaging orders precisely, and maintaining a clean kitchen that complies with health and safety guidelines. Delivery Drivers play a crucial role in ensuring customer satisfaction by delivering fresh treats promptly, utilizing company or personal vehicles, and providing excellent customer service. Having a clean driving record, valid driver's license, and insurance are mandatory requirements for this role.
Tiff's Treats values flexibility, versatility, and a proactive attitude, especially when it comes to handling peak business days, including special occasions such as Bosses' Day and Valentine's Day, which are critical for the business. This role offers plentiful benefits including paid training, competitive compensation, generous employee perks such as free cookies, comprehensive health and retirement plans, and career advancement opportunities. The Shift Leader / On Duty Manager position is ideal for individuals passionate about leadership, customer service, and operational excellence within a supportive, fast-paced bakery environment.
Job Requirements
- Must be willing to work both delivery driver and kitchen shifts as needed throughout the week
- Must be available to work on peak business days including special occasions such as Bosses' Day and Valentine’s Day
- Must have access to a personal vehicle for deliveries when company vehicles are occupied
- Must be able to safely operate a vehicle and maintain a clean and organized vehicle
- Must be able to lift, carry, and grasp up to 50 lbs
- Must be able to stand or walk constantly with limited breaks, often in extreme weather
- Must be able to ascend and descend stairs while carrying up to 50 lbs
- Must be able to perform occasional stooping, lifting, pushing, pulling, kneeling, bending, twisting, and reaching up to 50 lbs
- Must be able to manage multiple tasks as a lone worker in the store
- Must be able to follow written and verbal instructions in a busy kitchen environment
- Must be able to hear and speak clearly over the telephone
- Must be able to perform computer work in a stationary position for extended periods
Job Qualifications
- Minimum of 6 months of leadership and/or management experience in a fast-paced environment
- Ability to work flexible shifts including days, nights, and weekends
- Valid driver's license with a clean driving record
- Current auto insurance with the driver listed as an authorized driver
- Effective team leadership and training skills
- Strong customer service orientation
- Ability to manage multiple tasks effectively in a busy environment
- Basic food handling and safety knowledge
Job Duties
- Serve as the manager on duty in the absence of salaried managers, leading the team and ensuring smooth store operations
- Oversee, train, and evaluate the work of 3-6 employees per shift, fostering a productive and positive work environment
- Manage daily operations, including product preparation, sales, inventory, and service to ensure a seamless guest experience
- Execute opening and closing procedures, complete daily paperwork, and conduct inventory checks to maintain accuracy
- Optimize delivery efficiency by routing orders to maximize speed and delivery business
- Maintain a positive, can-do attitude, setting the tone for the team and leading by example in every role
- Assist with front-of-house tasks, including greeting customers, taking orders, handling transactions, and ensuring order accuracy
- Support performance management, including coaching team members and providing feedback or corrective actions as needed
- Bake and prepare warm, delicious treats to perfection, following company recipes and quality standards
- Accurately package orders for delivery or pickup, ensuring a delightful customer experience
- Maintain a clean, organized, and safe kitchen environment while upholding food safety and sanitation guidelines
- Deliver warm, freshly baked treats quickly and efficiently using a Tiff’s Treats company vehicle or a personal vehicle when needed
- Provide outstanding customer service by greeting customers with a smile and ensuring a positive delivery experience
- Assist with various in-store duties, including order packaging and cleaning, to support overall store operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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