Shift Leader / Delivery Driver - City Centre

Tiff's Treats is a renowned bakery and delivery service headquartered in Houston, Texas, specializing in freshly baked, warm treats that bring happiness to customers. Established with a commitment to quality and customer delight, Tiff's Treats has carved a niche in the food industry by combining the art of baking with efficient delivery services. The company prides itself on delivering happiness through its delicious products, ensuring that each customer experience is seamless and joyful. With locations strategically placed, such as the City Centre store at 797 Sorella Ct, Ste 106, Houston, TX, Tiff's Treats has become a beloved brand for those seeking sweet treats and excellent service.

The Shift Leader / On Duty Manager role at Tiff's Treats offers a unique and exciting opportunity for individuals looking to develop their leadership skills in a dynamic, fast-paced environment. This part-time, non-exempt, hourly position operates with a flexible and varied schedule, including day, night, and some weekend shifts within the hours of 7 AM to 11 PM. The On Duty Manager (ODM) acts as the leader in the absence of salaried managers, ensuring that the store operates efficiently and upholds the high standards of Tiff's Treats.

As an ODM, the successful candidate will earn $18 per hour during ODM shifts and be responsible for overseeing the daily operations of the store. This includes managing a team of 3 to 6 employees per shift, ensuring product quality, maintaining inventory accuracy, and providing outstanding customer service. The role demands a positive, can-do attitude and the ability to lead by example in various capacities. When not functioning as the ODM, the candidate will also contribute as either a Kitchen Team Member or Delivery Driver, which involves baking treats to perfection, packaging orders, and delivering products efficiently while maintaining exceptional customer interactions.

The Kitchen Team Member aspect of the job offers $15 per hour and involves maintaining a clean and organized kitchen environment, adhering to food safety and sanitation guidelines, and preparing Tiff's Treats products to company standards. As a Delivery Driver, the role pays $10 per hour plus delivery fees and full customer tips, with guaranteed minimum average pay of $15 per hour through the Guaranteed Average Pay (GAP) program. Drivers must have a clean driving record, valid license, insurance, and access to a personal vehicle for deliveries when company vehicles are unavailable.

This position is ideal for flexible, versatile individuals with leadership experience in fast-paced settings, strong communication skills, and a commitment to providing excellent customer service. The role also requires availability on peak business days like Bosses' Day, Admin Pro Day, and Valentine's Day, which are critical for business success. Physical requirements include the ability to lift up to 50 pounds, constant standing or walking, and performing various physical activities needed to operate efficiently in a bakery and delivery environment.

In summary, this role combines leadership opportunities with hands-on operational tasks in baking and delivery, creating a well-rounded, engaging position in a beloved retail bakery environment. Candidates who thrive in a team-oriented, dynamic workplace where the quality of service and customer satisfaction are prioritized will find this role at Tiff's Treats both rewarding and growth-oriented.