Shift Leader

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Career development opportunities

Retirement Plan

Job Description

Papa John's is a renowned American pizza restaurant franchise headquartered in Jeffersontown, Kentucky. As the fourth largest pizza delivery restaurant chain in the United States, Papa John's has cemented its place in the market by consistently delivering high-quality products and exceptional customer service for over 30 years. The company prides itself on innovation, continuously developing new products and recipes to satisfy the evolving tastes of its customers. With a commitment to excellence and a passion for delivering the perfect pizza experience, Papa John's has become a trusted name in the food service industry.

This role is a pivotal leadership po... Show More

Job Requirements

Must be 18 years of age or older
Reliable transportation
Ability to work long hours including nights, weekends, and unscheduled emergencies
Capability to perform all restaurant positions including pizza delivery
Ability to lead a team during a shift without supervision
Ability to work with phones, computers, fax machines, and copiers
Pass a background check

Job Qualifications

High school diploma or GED
Successful and stable employment history
Demonstrated cash management skills
Ability to lead and train a team effectively
Strong customer service orientation
Excellent communication and interpersonal skills
Ability to work flexible hours including nights and weekends

Job Duties

Supervise shifts and work areas to ensure high-quality products and customer service
Manage restaurant operations including policy and procedure execution
Respond professionally to customer concerns and solicit feedback
Train team members on quality standards using company manuals
Maintain adequate staffing and train team to exceed customer expectations
Contribute to sales and profit goals through customer service and operational efficiency
Execute cash management duties and manage inventory levels
Ensure restaurant cleanliness, safety, and compliance with safety standards
Lead team with no supervision during shifts

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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