Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Paid Time Off
employee discount
flexible schedule
performance bonuses
Health Insurance
Dental Insurance
Job Description
The company is a well-established restaurant located at 5080 Riverside Drive, Suite 1600, Macon, GA 31210. This location operates under an independent franchise owner, providing unique benefits that may vary by location and emphasizing a community-driven approach to delivering exceptional dining experiences. With an hourly wage range of $16.00 to $18.00, this opportunity invites dedicated professionals to become part of a dynamic restaurant environment that values operational excellence, teamwork, and quality customer service.
The Shift Leader role is a critical position within the restaurant's management team, operating under the supervision of the General Manager and Assistant Managers. This role entails planning, directing, and coordinating the restaurant's daily operations alongside the team members working on-site. The Shift Leader ensures that each operating day flows smoothly by overseeing food preparation, safety practices, customer interactions, and employee training. This leadership role demands someone who is proactive, detail-oriented, and highly capable of multitasking in a fast-paced environment.
The Shift Leader serves as a role model to all team members, setting high standards for operational procedures and customer service quality. They are tasked with administrating kitchen setups, developing prep sheets, assigning cleaning tasks, and ensuring compliance with food safety and health standards. Effective communication between team members and management is a crucial responsibility, as the Shift Leader encourages open dialogue to maintain morale and operational efficiency.
Further responsibilities include interviewing job candidates, providing comprehensive training, and fostering employee development to prepare team members for more advanced roles. The Shift Leader also plays an essential role in business performance by controlling costs and driving guest engagement within the restaurant. They may sometimes step into various operational roles such as food server, expediter, line cook, busser, or food runner to ensure smooth operations and enhanced guest experience.
This position requires an individual who is physically fit to stand, walk, bend, lift, and work in hot or damp environments, demonstrating endurance and resilience. Strong verbal communication skills are vital for interacting with guests and team members. The Shift Leader is fundamental to maintaining operational standards, customer satisfaction, and workforce development, making it a highly rewarding role for someone passionate about restaurant management and team leadership.
The Shift Leader role is a critical position within the restaurant's management team, operating under the supervision of the General Manager and Assistant Managers. This role entails planning, directing, and coordinating the restaurant's daily operations alongside the team members working on-site. The Shift Leader ensures that each operating day flows smoothly by overseeing food preparation, safety practices, customer interactions, and employee training. This leadership role demands someone who is proactive, detail-oriented, and highly capable of multitasking in a fast-paced environment.
The Shift Leader serves as a role model to all team members, setting high standards for operational procedures and customer service quality. They are tasked with administrating kitchen setups, developing prep sheets, assigning cleaning tasks, and ensuring compliance with food safety and health standards. Effective communication between team members and management is a crucial responsibility, as the Shift Leader encourages open dialogue to maintain morale and operational efficiency.
Further responsibilities include interviewing job candidates, providing comprehensive training, and fostering employee development to prepare team members for more advanced roles. The Shift Leader also plays an essential role in business performance by controlling costs and driving guest engagement within the restaurant. They may sometimes step into various operational roles such as food server, expediter, line cook, busser, or food runner to ensure smooth operations and enhanced guest experience.
This position requires an individual who is physically fit to stand, walk, bend, lift, and work in hot or damp environments, demonstrating endurance and resilience. Strong verbal communication skills are vital for interacting with guests and team members. The Shift Leader is fundamental to maintaining operational standards, customer satisfaction, and workforce development, making it a highly rewarding role for someone passionate about restaurant management and team leadership.
Job Requirements
- High school diploma or equivalent
- prior experience in restaurant operations
- knowledge of safe food handling procedures
- ability to stand and walk for 100 percent of shift
- ability to lift and carry up to 70lbs
- ability to work in hot and damp environments
- strong communication skills
- ability to use kitchen tools and equipment safely
Job Qualifications
- High school diploma or equivalent
- prior experience in restaurant operations or management preferred
- strong leadership and team-building skills
- excellent communication and interpersonal abilities
- knowledge of food safety standards and sanitary regulations
- ability to multitask effectively in a fast-paced environment
- basic math and cash handling skills
Job Duties
- Support all restaurant operations and conditions to ensure the quality of the product and customer service
- role model and hold team members accountable to operational and quality standards
- assign duties and responsibilities to team members based upon work requirements
- understand and practice safe food handling procedures to always ensure compliance with local health standards and Steritech readiness
- administer kitchen set up by creating prep sheets and station and cleaning duties
- foster open communication between team members and management
- interview job candidates and oversee training of hourly team members
- train, retain, and develop team members to take on larger roles
- communicate with team members, guests, vendors and Hielan personnel for various needs
- follow operational systems, such as manager timeline and performing quality line checks
- assist management in monitoring food and beverage preparation, receiving and storage
- attend manager and certified trainer meetings
- drive business results by utilizing Chili's systems to effectively control costs
- drive guest engagement within the four walls of the restaurant and rectify guest complaints
- perform basic register functions including voids, comps, discounts, and other table maintenance
- when needed, may perform the duties of a food server, expediter, line cook, busser, or food runner
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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