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Shift Leader

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $23.61
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Work Schedule

Standard Hours
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Benefits

Tips
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
Wellness time
Paid parental leave
401k
Free Shift Meals
Employee Discounts

Job Description

Sweetgreen is a pioneering plant-forward food company dedicated to creating healthier communities by connecting people to real, sustainable food. Founded with a vision for a healthier tomorrow, Sweetgreen has grown into a respected leader in the fast-casual dining industry, emphasizing fresh ingredients, environmental responsibility, and inclusive community support. Their mission goes beyond serving meals; it’s about fostering well-being and cultivating a positive impact on both people and the planet. Sweetgreen values diversity and is committed to providing equal employment opportunities to all individuals, promoting an inclusive and supportive workplace culture regardless of gender, age, race, religion, or other protected characteristics.

The Shift Leader position at Sweetgreen is a crucial role within their restaurant operations team. As a Shift Leader, you become a driving force behind the daily success of the restaurant, supporting smooth, efficient, and welcoming service during every shift. This role requires overseeing restaurant activities, maintaining high standards for food safety and quality, and delivering exceptional customer service. Shift Leaders at Sweetgreen are responsible not only for leading the team but also for creating an inclusive and upbeat environment where every team member and customer feels valued. This role demands excellent communication and leadership skills, and the ability to navigate high-pressure situations calmly and effectively.

Working as a Shift Leader means stepping into various roles as needed throughout each shift, especially during busy or understaffed periods. You will be expected to handle multiple systems simultaneously—from managing the food line and tech tools to engaging with guests and coordinating team members. Shift Leaders also play a key part in managing food safety protocols, preventing cross-contamination, and maintaining an allergy-aware environment. This leadership position demands a detail-oriented mindset as you monitor order accuracy and ensure compliance with safety policies.

Sweetgreen offers competitive wages with opportunities for raises as employees develop new skills. The company provides comprehensive benefits including medical, dental, and vision options, paid vacation and wellness time, paid parental leave, and a 401k plan, all fostering a supportive workplace. Additionally, team members enjoy free healthy meals during shifts and access to an exclusive merchandise marketplace. This role requires candidates who can work at least 30 hours per week and are 18 years or older, with authorization to work in the United States. Experience in leadership within fast-paced environments and certifications such as Food Handler or ServSafe are preferred.

By joining Sweetgreen as a Shift Leader, you'll not only advance your career in hospitality leadership but also contribute meaningfully to a company that prioritizes sustainability, community, and well-being. You will be empowered to cultivate a positive team culture, mentor peers, and enrich guest experiences while supporting Sweetgreen’s mission to drive a healthier future.

Job Requirements

  • Meet minimum requirements of Kitchen Lead and Team Member roles
  • At least 1 year experience in a Shift Leader or Supervisor role
  • Experience in fast-paced environments like restaurant retail or hospitality
  • Ability to coordinate multiple tasks maintaining operational standards
  • Ability to speak read write and understand the primary language of the work location
  • Availability to work at least 30 hours per week
  • Must be 18 years or older
  • Authorization to work in the United States

Job Qualifications

  • Proven leadership experience with problem-solving skills
  • Ability to make confident decisions under pressure
  • Excellent communication skills to foster positive team culture
  • Experience mentoring employees and delivering exceptional guest service
  • Highly organized and reliable multitasker
  • Experience in scheduling coaching and performance oversight
  • Food Handler or ServSafe certification preferred

Job Duties

  • Step into any station as needed during shifts especially peak hours
  • Handle first-level customer concerns including allergy management
  • Oversee multiple tasks including line operations tech tools and guest interactions
  • Use clear communication to delegate tasks problem-solve and align team and customer needs
  • Monitor food quality order accuracy safety protocols and digital reporting
  • Enforce food safety procedures prevent cross-contamination and maintain allergen awareness
  • Ensure team compliance with restaurant policies and maintain a safe environment
  • Stay calm and professional under high-pressure or high-volume conditions
  • Perform all Kitchen Lead duties including Team Member functions

Job Criteria

Experience

Mid Level (3-7 years)


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