Shift Leader

Sweetgreen is a plant-forward food company focused on building healthier communities by connecting people to real food. Established with a strong commitment to sustainability, quality, and wellness, Sweetgreen has grown to become a leader in the fast-casual restaurant sector. The company not only prioritizes fresh, nutrient-rich food options but also fosters an inclusive, positive work culture where employees feel valued and empowered. Sweetgreen’s mission extends beyond serving meals; they aim to inspire healthier lifestyles and contribute to environmental stewardship in every community they serve.

The Shift Leader role at Sweetgreen is a crucial position designed for individuals with proven leadership abilities who thrive in fast-paced environments. As a Shift Leader, you will support and oversee daily restaurant operations while embodying Sweetgreen's core values. This role is essential in creating an upbeat, welcoming atmosphere for both employees and customers while ensuring operational excellence. Shift Leaders take on diverse responsibilities that include team management, customer service, food safety, and operational coordination, making sure the restaurant runs smoothly during shifts. You will act as the first point of contact for handling customer concerns and directly assist guests, especially those with food allergies, emphasizing allergy safety and order accuracy.

Shift Leaders must be adept multitaskers capable of managing various tasks simultaneously, including supervising line operations, utilizing technology tools efficiently, and addressing guest interactions with professionalism. Clear communication skills are vital, as leaders delegate tasks, solve issues in real-time, and synchronize the efforts of the team in alignment with customer needs. Attention to detail is crucial to maintain food quality, implement safety protocols, and ensure accurate digital reporting. The role demands a high level of responsibility in enforcing food safety procedures to prevent cross-contamination and maintain allergen awareness.

Additionally, Shift Leaders are responsible for upholding restaurant policies and maintaining a safe environment for both staff and guests. Emotional regulation is emphasized for handling high-pressure situations effectively, requiring calmness and professionalism when the pace intensifies. The role also includes duties from the Kitchen Lead position, encompassing all team member functions, reinforcing the collaborative and multi-skilled nature of the position.

Sweetgreen values leaders who foster positive team culture by mentoring employees and delivering exceptional guest experiences consistently. The ideal candidate will be highly organized, reliable, and experienced with scheduling, coaching, and overseeing team performance. Food Handler or ServSafe certification is preferred, underscoring the importance of food safety knowledge in this leadership role.

Sweetgreen offers competitive wages with opportunities for raises as skills develop, along with medical, dental, and vision plans available to both part-time and full-time employees. Additional benefits include paid vacation and wellness time, paid parental leave, a 401k plan, free shift meals, and access to the company’s unique SG Swag Marketplace where employees can earn and purchase custom Sweetgreen gear. Sweetgreen supports the growth of its people at every level, ensuring the team thrives alongside the company’s mission toward a healthier future for all.