Shift Leader

Rock Hill, SC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Paid Time Off

employee discount

flexible schedule

Training and development opportunities

Job Description

Papa John’s is a leading global pizza delivery and takeout restaurant chain, renowned for its commitment to quality ingredients and excellent customer service. Founded in 1984, the company has grown to become a household name in the food industry, with thousands of locations worldwide. Papa John rgs places a strong emphasis on delivering delicious, fresh pizzas and related menu items while ensuring customer satisfaction through a friendly and efficient service model. As a dynamic and fast-paced environment, each Papa John rgs location operates with a focus on teamwork, operational excellence, and community engagement, making it a desirable workplace for those passionate about food service and customer experience.

The role of Shift Leader at Papa John rgs is pivotal to the smooth operation and success of the restaurant. This position involves supervising shifts and specific work areas to ensure that high-quality products and exceptional customer service are consistently delivered. The Shift Leader plays a crucial role in managing daily restaurant operations including adherence to company policies, procedures, programs, and systems. This role demands a proactive individual who takes ownership of the shift, ensuring all federal, state, and local laws are followed alongside maintaining ethical business standards.

In this position, the Shift Leader is responsible for guiding team members across various stations with an emphasis on product quality, accuracy in preparation, and portion control. They help maintain standards for dough management and food safety, ensuring all menu items meet Papa John rgs proprietary quality specifications. Additionally, the Shift Leader addresses and minimizes customer complaints by fostering a customer-first mindset among team members and by responding appropriately to customer needs during their shift.

The Shift Leader also champions the company rgs core values by exemplifying a positive attitude, working effectively with others, and demonstrating flexibility and adaptability in a dynamic restaurant environment. Operational responsibilities include ensuring adequate shift coverage, providing timely feedback to employees, correcting issues promptly, and maintaining standards for cleanliness, inventory control, food and labor cost management, and safety protocols.

A key component of the role is supporting the restaurant rgs profitability goals. This involves accurate use of the FOCUS System to manage labor and inventory costs, executing cash handling procedures with precision, and contributing to the store rgs financial objectives. The Shift Leader must possess strong leadership skills, a commitment to quality, and the ability to motivate a diverse team toward continuous improvement and customer satisfaction.

This is an excellent opportunity for individuals looking to develop their management skills within the restaurant industry and contribute meaningfully to a well-established brand. Shift Leaders play a vital role in shaping the customer experience and supporting the overall success of the restaurant, making this position both challenging and rewarding.

Job Requirements

High school diploma or equivalent
Previous experience in food service or retail management preferred
Knowledge of food safety and sanitation standards
Ability to work flexible hours including evenings, weekends and holidays
Strong interpersonal and leadership skills
Ability to stand for extended periods and perform physical tasks
Basic math skills for cash handling

Job Qualifications

High school diploma or equivalent
Previous experience in food service or retail management preferred
Strong leadership and communication skills
Ability to multitask and work in a fast-paced environment
Knowledge of food safety and sanitation standards
Basic math skills for cash handling and inventory management
Ability to motivate and guide team members
Familiarity with company policies and procedures

Job Duties

Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning
Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times
Consistently contributes to achieving the Company’s product goal
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
Follows all policies and procedures as outlined in our TM handbook including image, attendance, safety and security
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change
Ensures adequate shift coverage for restaurant
Provides immediate feedback and corrects problems when identified
Maintains product quality, customer service and performance responsibilities within acceptable standards
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System
Executes cash management duties
Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss