Job Overview
Employment Type
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program
Job Description
Papa Johns is a globally recognized pizza delivery and takeout restaurant chain known for its commitment to quality ingredients and excellent customer service. Established to provide delicious and consistent pizza experiences, Papa Johns operates hundreds of locations across the United States and internationally. The company prides itself on maintaining high standards for food safety, preparation procedures, and operational excellence. Papa Johns fosters a positive work environment where employees can grow and develop their skills while contributing to the company’s success. As an equal opportunity employer and federal contractor, Papa Johns complies with all employment eligibility verification programs and labor laws, showcasing its commitment to legal and ethical business practices.
The role of Shift Leader at Papa Johns is essential to ensuring the smooth running of restaurant shifts and work areas with a focus on delivering high-quality products and outstanding customer service. This position involves supervising the team during shifts to maintain compliance with company policies, procedures, and performance expectations. Shift Leaders are responsible for controlling product quality, managing labor and food costs, overseeing cleanliness, and ensuring the restaurant operates within profitability guidelines. The ideal candidate will demonstrate leadership abilities, excellent communication, problem-solving skills, and a dedication to upholding the company’s core values such as inclusivity, integrity, and innovation.
Shift Leaders at Papa Johns play a critical role in fostering a positive customer experience by maintaining standards in dough handling, portion accuracy, and preparedness of menu items. They are tasked with addressing customer concerns proactively and contributing towards minimizing complaints through attentive service. Additionally, this role includes executing cash management duties, managing inventory levels accurately, and covering shifts to provide adequate restaurant staffing. Candidates should be prepared to work flexible hours including nights, weekends, and unscheduled shifts as required by the operational needs.
This is typically a full-time role, requiring a commitment of 32 or more hours per week. Papa Johns encourages individuals with previous restaurant shift leadership experience or relevant food service certifications to apply, although training will be provided to the right candidate. With a focus on continuous improvement and teamwork, Shift Leaders help to drive sales and achieve profit goals by utilizing systems such as the FOCUS platform to monitor metrics. Embracing the company’s core competencies like customer centricity, results orientation, and bias for action will empower Shift Leaders to thrive in this dynamic food service environment.
The role of Shift Leader at Papa Johns is essential to ensuring the smooth running of restaurant shifts and work areas with a focus on delivering high-quality products and outstanding customer service. This position involves supervising the team during shifts to maintain compliance with company policies, procedures, and performance expectations. Shift Leaders are responsible for controlling product quality, managing labor and food costs, overseeing cleanliness, and ensuring the restaurant operates within profitability guidelines. The ideal candidate will demonstrate leadership abilities, excellent communication, problem-solving skills, and a dedication to upholding the company’s core values such as inclusivity, integrity, and innovation.
Shift Leaders at Papa Johns play a critical role in fostering a positive customer experience by maintaining standards in dough handling, portion accuracy, and preparedness of menu items. They are tasked with addressing customer concerns proactively and contributing towards minimizing complaints through attentive service. Additionally, this role includes executing cash management duties, managing inventory levels accurately, and covering shifts to provide adequate restaurant staffing. Candidates should be prepared to work flexible hours including nights, weekends, and unscheduled shifts as required by the operational needs.
This is typically a full-time role, requiring a commitment of 32 or more hours per week. Papa Johns encourages individuals with previous restaurant shift leadership experience or relevant food service certifications to apply, although training will be provided to the right candidate. With a focus on continuous improvement and teamwork, Shift Leaders help to drive sales and achieve profit goals by utilizing systems such as the FOCUS platform to monitor metrics. Embracing the company’s core competencies like customer centricity, results orientation, and bias for action will empower Shift Leaders to thrive in this dynamic food service environment.
Job Requirements
- Must be 18 years of age or older
- Ability to work 32 plus hours per week including nights, weekends, and unscheduled shifts
- Successful and stable employment history
- Ability to perform job duties of all restaurant positions
- Commitment to company core values
- Familiarity with company policies and procedures
- Capacity to handle customer interactions professionally
Job Qualifications
- High school diploma or GED preferred
- Food service certification such as Serv-Safe preferred
- Previous restaurant shift lead experience preferred
- Strong communication and leadership skills
- Ability to work flexible hours including nights and weekends
- Experience with cash handling and inventory management
- Demonstrated ability to maintain high product quality and customer service standards
Job Duties
- Supervise shifts and work areas to ensure quality products and customer service
- Adhere to guidelines for dough management, accuracy, and proper portioning
- Perform station duties including product preparation and holding times
- Contribute to meeting the company’s product goals
- Minimize customer complaints and respond appropriately
- Maintain shift coverage and correct problems immediately
- Ensure compliance with policies related to safety, security, and attendance
- Manage cash handling and inventory control
- Contribute to profit goals by controlling food and labor costs
- Maintain restaurant cleanliness and operational standards
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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