Shift Leader

St. Joseph, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible scheduling

Career development opportunities

employee recognition programs

Job Description

Papa Johns is a globally recognized pizza restaurant chain known for its commitment to quality, customer satisfaction, and superior service. As a leader in the fast-food industry, Papa Johns prides itself on delivering high quality products made from fresh ingredients and exceptional customer experiences. The company operates numerous locations worldwide, maintaining a strong emphasis on product consistency, operational excellence, and employee development. The brand follows strict policies and procedures to uphold safety, ethical business practices, and legal compliance at all levels of operation. Papa Johns fosters an inclusive and collaborative work environment guided by core values such as integrity, innovation, and putting people first. It is an organization where team members are encouraged to grow, succeed, and contribute to a culture that celebrates both individual and company achievements. Joining Papa Johns means becoming part of a company where every employee belongs, does the right thing, and embraces fun within the workplace while focusing on delivering excellence.

The Shift Leader role at Papa Johns is a pivotal position responsible for supervising shifts and operational work areas to ensure that every shift runs smoothly and meets Papa Johns' high standards for quality products and customer service. This role plays a critical part in driving the restaurant’s profitability by managing day-to-day operations according to company policies, procedures, programs, and systems. Shift Leaders are expected to enforce compliance with all federal, state, and local laws as well as ethical business practices. They oversee adherence to specific station guidelines including dough management, product preparation accuracy, proper portioning, and timely product holding.

In this leadership role, the Shift Leader commits to meeting customer needs and expectations, minimizing complaints, and responding tactfully to customer feedback. They lead by example, exemplifying the company’s core values and fostering a positive attitude and teamwork. Shift Leaders maintain shift coverage, provide immediate problem-solving feedback, and ensure high standards of product quality, customer service, cleanliness, and labor management are consistently met. Profitability goals are supported through precise use of company systems like the FOCUS System and by executing cash management and inventory controls to minimize losses. The role requires versatility and the ability to perform job duties across all restaurant positions. Candidates should be willing to work over 32 hours per week, including nights, weekends, and during emergencies, to meet the dynamic needs of the business.

Papa Johns champions a set of values that focus on inclusivity, integrity, people-first attitudes, innovation, and enjoyment in the workplace. The company also upholds core competencies such as customer centricity, results-driven motivation, continuous improvement, proactive decision-making, and collaboration to unlock team potential. Papa Johns is an equal opportunity employer, participates in the federal E-Verify program, and complies with all Right to Work laws. This position is ideal for individuals passionate about leadership in the food service industry who want to contribute to a respected brand’s success and are committed to upholding high standards of quality and service.

Job Requirements

Must be 18 years of age or older
Must be able to work long hours including nights, weekends and as emergencies arise
Must have the ability to perform the job duties of all positions in the restaurant
Flexibility and adaptability to change
Commitment to company policies and procedures
Knowledge of safety and security practices

Job Qualifications

High school diploma or GED preferred
Serv-Safe or local or state food service certification preferred
Previous restaurant shift lead experience preferred
Successful and stable employment history
Ability to successfully perform the job duties of all positions in the restaurant
Planning and prioritization skills
Effective communication skills
Process improvement skills

Job Duties

Adheres to guidelines, techniques and expectations for each station including dough management, accuracy and proper portioning
Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times
Consistently contributes to achieving the company’s product goal
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
Follows all policies and procedures as outlined in the team member handbook including image, attendance, safety and security
Exemplifies and exhibits the core values, maintains a positive attitude, works well with others and is flexible and adaptable to change
Ensures adequate shift coverage for restaurant
Provides immediate feedback and corrects problems when identified
Maintains product quality, customer service and performance responsibilities within acceptable standards
Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS system
Executes cash management duties
Assists in the management of adequate inventory levels using company systems and guidelines to minimize loss