Shift Leader

Caribou Coffee is a renowned coffeehouse chain known for its commitment to quality coffee, exceptional customer service, and fostering a vibrant community atmosphere. With a focus on delivering a welcoming and enjoyable experience to every guest, Caribou Coffee has established itself as a favorite destination for coffee lovers across various locations. The company prides itself on cultivating a culture where employees are encouraged to grow, collaborate, and contribute meaningfully to the brand's mission of making every visit a joyful and memorable one. As a leader in the specialty coffee industry, Caribou Coffee emphasizes not only the quality of its products but also the integrity and passion of its team, making it a dynamic and inspiring place to work.

The Shift Leader at Caribou Coffee plays a pivotal role in the operational success and atmosphere of the store, working in partnership with the General Manager or Assistant General Manager. This leadership position is responsible for guiding the team during shifts, ensuring that all members are aligned with the store's goals, expectations, and standards. The Shift Leader must demonstrate expertise in daily operations, inspire enthusiasm and excellence among team members, and create an environment where both employees and guests feel valued and engaged. The role requires strategic thinking to maximize product sales, manage waste effectively, and uphold the store's visual appeal and cleanliness.

A successful Shift Leader actively communicates and delegates tasks to ensure smooth operations throughout the shift and transitions seamlessly to the next team. This position also involves coaching and training team members to enhance their product knowledge, role responsibilities, and professional growth while maintaining adherence to standard operating procedures (SOP) and quality standards. Administrative duties such as bank deposits, inventory management, and product orders are also part of the role, demanding integrity and attention to detail.

Caribou Coffee values leadership that embodies its Core Values—Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love. The Shift Leader is expected to model these principles by fostering inclusion, positivity, and resilience even during high-pressure situations. They are entrusted with the confidence and responsibility of being the Manager on Duty, requiring sound decision-making and a composed demeanor.

The comprehensive nature of the Shift Leader role encompasses not only operational excellence but also an investment in team development, creating a supportive culture, and championing an inclusive and inspiring workplace. This position is offered both full-time and part-time, with a flexible work schedule accommodating early mornings, evenings, holidays, and weekends. Candidates must be at least 18 years of age and prepared to meet the physical demands of the role, which include standing for extended periods and lifting up to 50 pounds. This is an excellent opportunity for those passionate about coffee, leadership, and building a meaningful career within a respected brand.