Shift Leader

Insomnia Cookies is a well-established bakery and delivery company known for its warm, delicious cookies delivered fresh all day and late into the night. Founded 20 years ago by Seth Berkowitz in a college dorm room, the company has grown into a cult brand with over 300 stores globally. Headquartered in Philadelphia, Pennsylvania, Insomnia Cookies has built a strong reputation for its innovative bakery and delivery concept that caters to cookie lovers craving sweet treats at any time. The brand combines experiential, "sweet-easy" concepts along with a rapidly expanding nationwide shipping and gifting portfolio, setting a new standard in the cookie industry. The company values creativity, quality, and customer satisfaction, making it a sought-after employer that offers opportunities for personal growth and career advancement within a dynamic, fast-growing environment.

As a Shift Leader at the Insomnia Cookies store located at 3979 University Blvd Unit 400, Tyler, TX 75701, you play a crucial leadership role in managing the bakery during your shift, whether it’s day or night. This hands-on leadership position requires predicting the flow of business, owning the shift’s success, and ensuring that the store maintains high standards in customer service, product quality, and operational efficiency. The Shift Leader leads by example, engaging actively in baking, making orders, suggestive selling, and interacting with customers to create a fun, productive team environment. This position emphasizes the importance of teamwork and accountability, with responsibilities ranging from supervising the Cookie Crew team to cash handling, ensuring food safety, and maintaining a clean working environment.

This role offers flexible part-time work schedules, with the benefit of pay-on-demand, so employees don’t have to wait until the end of the week to receive their earnings. Other perks include paid vacation and sick time, interactive training and mentorship, pet insurance, job stability with a reputable and rapidly growing company, and noticeable promotion opportunities. Working at Insomnia Cookies means being part of a fun, exciting team environment where every shift ends with free cookies and an employee discount. The culture encourages energetic, outgoing personalities who thrive in a fast-paced service setting and can provide exceptional customer experiences while keeping operations running smoothly. Applicants must be at least 18 years old and legally eligible to work in the United States.

Joining Insomnia Cookies as a Shift Leader is not just about managing shifts; it’s about becoming an integral part of a beloved brand that values innovation, quality, customer connection, and employee satisfaction. This role offers an exciting opportunity to grow your career while being part of a vibrant team dedicated to bringing joy and warm cookies to communities around the country.