Shift Leader

North Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Benefits

Weekly paychecks

Flexible Hours

Free Pizza on your first shift and continuing Discount of 50% OFF

Direct deposit and debit cards

training and recognition programs

competitive compensation

Benefits- Medical, paid vacation, **Benefits vary based on hours worked/ Position

Job Description

Papa John's is a well-established leader in the pizza restaurant industry known for its commitment to quality ingredients and customer satisfaction. Founded with the mission to deliver superior pizza, Papa John's continues to expand its footprint, offering customers a diverse menu and excellent service. With a reputation for innovation and quality, the company combines traditional recipes with modern operational techniques to ensure consistent, delicious products. Papa John's restaurants operate in a fast-paced, customer-focused environment where team members are encouraged to grow and develop their skills.

The Shift Leader role at Papa John's is a pivotal position responsible for supervising shifts and work areas within the restaurant to guarantee the delivery of high-quality products and exceptional customer service. This role ensures operational efficiency and compliance with company policies, procedures, and standards aimed at maintaining profitability and customer satisfaction. The Shift Leader oversees daily restaurant operations, including managing staff, maintaining food quality, and ensuring adherence to safety and sanitation regulations. This leadership role demands a balance of hands-on involvement in food preparation and managing workforce effectiveness.

Candidates for this position must be prepared to handle various management responsibilities, including shift coverage, product quality control, customer service excellence, cash management, inventory oversight, and execution of company programs. The role promotes a positive work environment by exemplifying the company core values, employing effective communication skills, and nurturing teamwork. Shift Leaders contribute to achieving profit goals through precise inventory management and cost control using company systems, including the FOCUS System.

Papa John's offers competitive compensation and benefits, including weekly paychecks, flexible hours, and access to medical benefits that vary depending on hours worked. The company also provides training, recognition programs, direct deposit options, and discounts such as free pizza on the first shift and continuing 50% off. This combination of operational responsibility, customer focus, and employee support makes the Shift Leader position an excellent opportunity for individuals seeking to advance their careers in the food service industry with a reputable brand known for quality and growth opportunities.

Job Requirements

High school diploma or GED preferred
Serv-Safe or local/state food service certification preferred
Previous experience in a restaurant shift lead role preferred
Ability to manage cash and inventory
Strong communication and organizational skills
Ability to maintain positive attitude under pressure

Job Qualifications

Skills: Cash management
planning and organization
effective communication
Cash Management
Effective Communication
Planning & Organaization

Job Duties

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability
Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems
Ensure compliance with all federal, state and local laws and ethical business practices
Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning
Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times
Consistently contributes to achieving the Company’s product goal
Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs
Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change
Ensures adequate shift coverage for restaurant
Provides immediate feedback and corrects problems when identified
Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management
Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System
Execute cash management duties
Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss