Shift Leader

Fargo, ND, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Benefits

Equal opportunity employer

Inclusive and inspiring culture

Training and development opportunities

Supportive team environment

opportunities for professional growth

Commitment to diversity and inclusion

community engagement

Job Description

Caribou Coffee is a renowned specialty coffee and espresso retailer that prides itself on creating day-making experiences that spark a chain reaction of GOOD. Established with a focus on delivering top-quality coffee and fostering a sense of community, Caribou Coffee continues to grow its presence across the United States and beyond. The company has built a strong reputation for its commitment to team culture, guest satisfaction, and business excellence. Caribou Coffee is more than just a coffee shop; it is a space where team members and guests connect in meaningful ways, providing an energizing atmosphere that celebrates individuality and shared... Show More

Job Requirements

At least 1 year of leadership, restaurant, retail or customer service experience required or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work early mornings, evenings, some holidays and/or weekends
Must be at least 18 years of age

Job Qualifications

At least 1 year of leadership, restaurant, retail or customer service experience required or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
Ability to work early mornings, evenings, some holidays and/or weekends
Must be at least 18 years of age
High school diploma or GED equivalent preferred
Valid driver's license and reliable transportation preferred

Job Duties

Demonstrates mastery of the doing of team member with ease, enthusiasm and excellence
Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to make fun happen
Think strategically about maximizing product sales and waste management
Demonstrate total store vision to take ownership of the look and feel of the store
Be knowledgeable about the deployment for the day and the roles and responsibilities associated
Consistently leverage effective communication on the floor during the shift
See the needs of the team and guest and address situations before they become problematic
Understand multiple priorities of the shift and effectively communicate and delegate objectives and tasks
Take ownership not only for the current shift, but also the shift that follows
Ensure the team is executing SOP and quality standards correctly and consistently
Actively coach and give feedback to team members to ensure they bring their best doing and being to their role
Train team on role responsibilities, product knowledge and promotional items
Perform administrative tasks including bank deposits, inventory, and store product orders with integrity
Actively develop team members and discuss career and professional growth
Bring the core values to life in all actions
Take ownership for their impact on others and manage how they show up
Demonstrate confidence and own the decision-making responsibility as the Manager on Duty
Remain resilient under pressure and bring calm in critical moments
Bring joyfulness to leading the team, serving guests and being a community member
Seek to be of service and create success for others
Bring enthusiasm and curiosity to being a subject matter expert and helping others grow
Demonstrate humility and eagerness to grow and learn as a leader of a diverse group
Give powerful feedback and coach from commitment, not compliance
Take ownership to make a positive impact on others
Create an inclusive and inspiring culture on every shift
Take full ownership of own development and actively seek feedback and growth opportunities

Job Location

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