Shift Lead - KFC

Veradale, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Opportunities for advancement

Employee assistance program

Retirement Plan

Job Description

Northwest Restaurants is a reputable and well-established company that operates a diverse portfolio of restaurants. With a commitment to providing exceptional dining experiences, the company has built a strong presence in the food service industry, focusing on quality, customer satisfaction, and employee development. The company values integrity, teamwork, and continuous improvement as the cornerstones of its operations. This employment opportunity is ideal for candidates eager to grow within the hospitality sector and be part of a team dedicated to excellence and community engagement.

The role of the Support Manager in Charge (MIC) is a pivotal position at Northwest Restaurants... Show More

Job Requirements

Must be at least 18 years old
Must pass background check criteria and drug test
Must have reliable transportation
Able to do basic business math
Able to stock shelves and coolers
Able to oversee and manage subordinate employees and provide direction
Able to tolerate standing, walking, lifting up to 50 lbs and stooping during 90% of shift time

Job Qualifications

Strong preference for internal promote from Hourly Champion position
Ability to oversee and manage subordinate employees and provide direction
Experience in handling customer complaints and maintaining positive customer relations
Ability to provide constructive and complimentary feedback
Familiarity with cash control and inventory management
Basic business math skills
Knowledge of food safety and health standards
Ability to work as part of a team and demonstrate a positive attitude
Effective communication and conflict resolution skills

Job Duties

Support the RGM by running great shifts in a self-sufficient manner
Take ownership and responsibility to solve problems
Ensure all team members complete their shift excellence tasks
Ensure employees present a neat clean appearance and wear company uniform
Demonstrate customer needs are the highest priority
Ensure food safety, quality and accuracy of orders
Resolve customer complaints quickly while maintaining positive customer relations
Work with urgency and cooperate with peers
Understand posted work schedule and report to work on time and in uniform
Use approved timekeeping system accurately
Take action without being told and maintain high activity level
Provide regular feedback to the RGM on performance of team members
Participate in training of team members
Handle conflicts constructively and work with RGM to resolve
Assist in profit and loss management by following cash control and security procedures
Maintain inventory and manage labor
Oversee product preparation, rotation, portioning, cooking and holding times
Assist RGM with facility maintenance and ensure health and safety standards are met
Perform other duties as required by manager

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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