Shift Lead

Forest, VA, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible scheduling

Job Description

Whistle is a leading car wash company committed to delivering exceptional vehicle cleaning services with a focus on customer satisfaction and operational excellence. With a growing footprint across multiple locations, Whistle emphasizes innovation, quality, and a customer-first approach that sets it apart in the automotive care industry. The company is dedicated to providing a safe, efficient, and welcoming environment for both customers and employees. Employment type typically includes full-time and part-time positions with competitive compensation and opportunities for career advancement within the company.

This role is designed for a motivated individual who is passionate about delivering outstanding customer service and maintaining high operational standards at a busy car wash site. The position involves engaging with customers upon arrival, educating them about various wash packages, and promoting memberships to enhance customer loyalty and sales. Beyond customer interaction, this role requires careful oversight of vehicle processing within the wash tunnel, adherence to safety protocols, and prompt resolution of any operational challenges.

Leadership responsibilities are integral to this position, including key holder duties such as opening and closing the site, leading the team in the absence of senior management, and ensuring smooth and efficient daily operations. The successful candidate will demonstrate a keen attention to detail by inspecting vehicles for quality assurance and fostering continuous improvement to exceed customer expectations. This role offers the opportunity to be an integral part of a dynamic team, contribute to the success of a growing brand, and develop leadership and operational skills valuable within the automotive service industry.

Job Requirements

High school diploma or equivalent
previous experience in customer service
ability to work flexible hours including weekends and holidays
strong verbal communication skills
physical ability to perform manual tasks and stand for extended periods
valid driver’s license preferred
ability to work well in a team environment
commitment to following safety guidelines and protocols

Job Qualifications

High school diploma or equivalent
previous experience in customer service or automotive services preferred
strong communication and interpersonal skills
ability to lead and motivate a team
basic understanding of vehicle washing equipment and safety procedures
attention to detail and commitment to quality
problem-solving skills and ability to handle operational challenges effectively

Job Duties

Greet customers as they arrive and provide a positive, friendly experience
answer customer questions about services, wash options, and memberships clearly and courteously
promote unlimited wash memberships and other offerings to drive engagement and sales
educate new customers on the variety of wash packages and services available
observe customer interactions to identify opportunities to enhance service and provide feedback to the team
direct vehicles safely into the wash tunnel, ensuring proper positioning for a smooth process
prepare vehicles for washing by checking for loose items and removing obstacles as needed
monitor equipment during operations, identifying and reporting any malfunctions or issues
follow and enforce all safety protocols to protect customers, team members, and equipment
assist team members in resolving operational issues quickly to keep the site running efficiently
serve as a key holder and perform opening and closing procedures accurately and on time
lead the team during shifts, providing direction and support in the absence of the Site Leader or Assistant Site Leader
delegate tasks to team members to ensure smooth site operations throughout the shift
monitor team performance and provide guidance or feedback as needed to keep operations on track
handle unexpected challenges or staff issues during the shift, escalating to leadership when necessary
inspect each vehicle before and after the wash to ensure it meets Whistle’s quality standards
uphold the “Sparkle Assurance” by checking for missed spots, streaks, or any other issues
report any equipment or operational issues that could affect wash quality
provide feedback or guidance to team members to help maintain consistent wash quality
continuously look for ways to improve processes to exceed customer expectations