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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $25.00
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
flexible scheduling
Job Description
Buffalo Wild Wings is a leading casual dining restaurant known for delivering legendary experiences where friends can gather to enjoy delicious food, a vibrant atmosphere, and excellent service. Established with the goal of creating memorable moments through a unique blend of sports entertainment and great food, Buffalo Wild Wings has grown into a recognized brand with a commitment to operational excellence and guest satisfaction. As a dynamic restaurant company, it prides itself in fostering a community-focused environment where team members are empowered to provide exceptional hospitality. Offering a competitive work environment that supports growth and development, Buffalo Wild Wings hires... Show More
Job Requirements
- Minimum two years restaurant management experience preferred
- Proper food handlers and alcohol dispensing certifications
- Strong computer skills
- Ability to manage multiple projects and timelines
- Excellent verbal communication skills
- Energetic and flexible
- Ability to maintain calm demeanor in difficult situations
- Willingness to work shifts including nights and weekends
- Ability to comply with all company policies and health safety standards
- Ability to lift up to 25 pounds
- Must be able to stand and walk for majority of the shift
- Ability to work in a fast paced environment
Job Qualifications
- Guest service mentality with a genuine desire to serve the customer
- Strong verbal communication and listening skills
- Self starter who works independently with minimal supervision
- Energetic and flexible
- Maintains calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow through
- Well organized and detail oriented
- Forms strong working relationships within team
- Identifies additional tasks and willingly assists others
- Follows direction with focused attention
- Ongoing learner with insatiable curiosity and interest in self improvement
- Strong computer skills
- Minimum two years restaurant management experience preferred
- Proper food handlers and alcohol dispensing certifications
- College degree preferred
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and sense of community
- Model hospitality skills and behaviors by conducting 100 percent table visits of guests in the restaurant
- Effectively handle guest complaints resulting in delighted guests as evidenced by customer satisfaction scores
- Build positive, professional relationships with members of the community
- Lead shift meetings, build camaraderie and solicit feedback
- Create, implement and execute the department staff plan and ensure proper staffing levels are maintained to build sales and delight guests
- Oversee human resource management functions ensuring 100 percent compliance with employment laws, company policies, guidelines and procedures
- Identify and report issues regarding team members performance to management
- Adhere to standardized recipes 100 percent of the time
- Ensure correct food ordered gets to the correct table 100 percent of the time
- Utilize all compliance systems, manager tools and procedures with 100 percent integrity
- Conduct administrative manager functions and complete end of day transactions by 3am
- Maintain high cleanliness standards and hold team members accountable for cleaning schedules
- Ensure adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits
- Assist in rollout of new company programs, policies and procedures as requested
- Ensure PCI compliance for all credit card transaction documents
- Unload trucks, pallets, and cases of food and beverage and put in assigned locations
- Manage shifts to achieve sales and profit goals including hourly labor and cost of sales
- Ensure team meets or exceeds cost of sales actual vs. legitimate target
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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