Shift Lead

Detroit, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $25.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Life insurance

flexible scheduling

Job Description

Buffalo Wild Wings is a leading casual dining restaurant known for delivering legendary experiences where friends can gather to enjoy delicious food, a vibrant atmosphere, and excellent service. Established with the goal of creating memorable moments through a unique blend of sports entertainment and great food, Buffalo Wild Wings has grown into a recognized brand with a commitment to operational excellence and guest satisfaction. As a dynamic restaurant company, it prides itself in fostering a community-focused environment where team members are empowered to provide exceptional hospitality. Offering a competitive work environment that supports growth and development, Buffalo Wild Wings hires team members who are passionate about delivering top-notch guest service and contributing to a positive workplace culture.

The position of Shift Leader at Buffalo Wild Wings is critical to the restaurant's success, serving as a key leadership role focused on driving operational efficiency and inspiring team performance. The Shift Leader plays a vital role by managing shift operations, supporting team members, and ensuring that guests enjoy an unbeatable experience that encourages repeat visits. This role involves overseeing the execution of daily operational tasks, maintaining high standards for food quality and cleanliness, managing staff schedules, and contributing to the restaurant's financial goals by controlling costs and maximizing sales during each shift. Shift Leaders act as role models by demonstrating excellent hospitality, effectively handling guest concerns, and fostering a positive work environment that supports staff development and cohesion. With a strong emphasis on compliance regarding safety, food handling, and company policies, the Shift Leader ensures that the restaurant operates smoothly in alignment with corporate standards and legal requirements. This position typically involves working in a fast-paced environment where multitasking and strong communication skills are essential to success. Being a Shift Leader at Buffalo Wild Wings is not only about managing operations but also about creating an inviting and engaging atmosphere that reflects the brand's dedication to community and exceptional service. It is an excellent opportunity for individuals passionate about restaurant management and guest service to advance their careers in the hospitality industry.

Job Requirements

Minimum two years restaurant management experience preferred
Proper food handlers and alcohol dispensing certifications
Strong computer skills
Ability to manage multiple projects and timelines
Excellent verbal communication skills
Energetic and flexible
Ability to maintain calm demeanor in difficult situations
Willingness to work shifts including nights and weekends
Ability to comply with all company policies and health safety standards
Ability to lift up to 25 pounds
Must be able to stand and walk for majority of the shift
Ability to work in a fast paced environment

Job Qualifications

Guest service mentality with a genuine desire to serve the customer
Strong verbal communication and listening skills
Self starter who works independently with minimal supervision
Energetic and flexible
Maintains calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Forms strong working relationships within team
Identifies additional tasks and willingly assists others
Follows direction with focused attention
Ongoing learner with insatiable curiosity and interest in self improvement
Strong computer skills
Minimum two years restaurant management experience preferred
Proper food handlers and alcohol dispensing certifications
College degree preferred

Job Duties

Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and sense of community
Model hospitality skills and behaviors by conducting 100 percent table visits of guests in the restaurant
Effectively handle guest complaints resulting in delighted guests as evidenced by customer satisfaction scores
Build positive, professional relationships with members of the community
Lead shift meetings, build camaraderie and solicit feedback
Create, implement and execute the department staff plan and ensure proper staffing levels are maintained to build sales and delight guests
Oversee human resource management functions ensuring 100 percent compliance with employment laws, company policies, guidelines and procedures
Identify and report issues regarding team members performance to management
Adhere to standardized recipes 100 percent of the time
Ensure correct food ordered gets to the correct table 100 percent of the time
Utilize all compliance systems, manager tools and procedures with 100 percent integrity
Conduct administrative manager functions and complete end of day transactions by 3am
Maintain high cleanliness standards and hold team members accountable for cleaning schedules
Ensure adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits
Assist in rollout of new company programs, policies and procedures as requested
Ensure PCI compliance for all credit card transaction documents
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Manage shifts to achieve sales and profit goals including hourly labor and cost of sales
Ensure team meets or exceeds cost of sales actual vs. legitimate target