Shift Lead

Huntsville, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.00 - $25.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

401(k) Plan

flexible scheduling

Career development opportunities

Job Description

Buffalo Wild Wings is a renowned restaurant chain specializing in American-style casual dining, famous for its diverse menu featuring wings, sauces, and a lively sports-bar atmosphere. Established with a commitment to delivering exceptional guest experiences, Buffalo Wild Wings has grown into a household name with locations nationwide. The company prides itself on fostering a fun, energetic environment where friends and families can gather to enjoy great food, watch sports, and create memorable moments together. Known for its emphasis on quality and customer service, Buffalo Wild Wings places a strong focus on operational excellence and team collaboration to maintain its position as a leader in the casual dining industry.

The role of Shift Leader at Buffalo Wild Wings is pivotal in upholding the restaurant’s standards of service and operational effectiveness. This position demands a dynamic leader who can inspire both guests and team members to achieve legendary experiences. The Shift Leader bears responsibility for managing daily operations within the restaurant during their shift, ensuring compliance with company policies and health regulations while driving revenue and profit growth. This leadership role involves direct interaction with guests to guarantee high satisfaction levels, supporting and motivating team members, and maintaining a positive community presence. The ideal candidate thrives in a fast-paced environment, demonstrating strong communication, organizational skills, and a genuine passion for hospitality. With accountability for staffing, human resource management, and administrative duties, the Shift Leader plays an essential role in achieving sales targets and fostering a clean, safe, and welcoming atmosphere. This position often requires multitasking and decisiveness, coupled with a commitment to continuous improvement and adherence to all operational standards including food safety, alcohol service, and financial processes. Successful candidates typically have restaurant management experience and hold necessary certifications related to food handling and alcohol service, supporting Buffalo Wild Wings’ mission to deliver an outstanding dining experience and sustain its growth and reputation in the industry.

Job Requirements

Minimum high school diploma or equivalent
Minimum two years restaurant management experience preferred
Proper food handler certification required
Alcohol dispensing certification required
Ability to stand and walk frequently during shifts
Ability to lift up to 25 pounds regularly
Ability to push and pull objects frequently
Ability to bend, stoop, and twist frequently
Strong communication skills
Flexible and energetic approach to work
Ability to work independently with minimal supervision
Basic computer skills
Willingness to assist team members as needed

Job Qualifications

Guest service mentality with a genuine desire to serve the customer
Strong verbal communication and listening skills
Self starter who works independently with minimal supervision
Energetic and flexible
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Forms strong working relationships within team
Identifies additional tasks and willingly assists others
Follows direction with focused attention
Ongoing learner exhibiting insatiable curiosity and interest in self improvement
Strong computer skills
Minimum two years restaurant management experience preferred
Must possess proper food handler and alcohol dispensing certifications
College degree preferred

Job Duties

Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and a sense of community
Model hospitality skills and behaviors by conducting 100% table visits of guests in the restaurant
Effectively handle guest complaints resulting in delighted guests as evidenced by customer satisfaction scores
Build positive, professional relationships with members of the community
Lead shift meetings, build camaraderie and solicit feedback
Create, implement and execute the department staff plan ensuring proper staffing levels
Oversee the human resource management function ensuring 100% compliance with employment laws and company policies
Identify and address team members performance issues with management
Adhere to standardized recipes 100% of time
Ensure the correct food ordered gets to the correct table 100% of time
Utilize all compliance systems, manager tools and procedures with 100% integrity
Conduct administrative manager functions and complete end of day transactions by 3am
Maintain high cleanliness standards and hold team members accountable for cleaning schedules reflected in QSC score
Ensure adherence to ServSafe Alcohol, Food and HACCP standards as evidenced by health department audits
Assist in the rollout of new company programs, policies and procedures as requested
Ensure PCI compliance for all credit card transaction documents
Unload trucks, pallets, and cases of food and beverage and put in assigned locations
Manage shifts to achieve sales and profit goals including hourly labor and cost of sales
Ensure team meets or exceeds cost of sales actual vs. legitimate target
Perform other duties as assigned