Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
Buffalo Wild Wings is a leading sports bar and restaurant franchise renowned for its wing offerings and vibrant atmosphere. Established with a mission to provide guests with memorable social experiences revolving around great food, sports, and camaraderie, Buffalo Wild Wings has grown to become a popular destination for friends and families. With numerous locations across the United States and internationally, the brand is committed to delivering excellent customer service, fostering employee growth, and maintaining high operational standards. The company prides itself on creating environments where guests can enjoy delicious meals, watch live sports, and engage in friendly competition through games and events, all while feeling welcomed by attentive and motivated staff.
The Shift Leader position at Buffalo Wild Wings is an integral role responsible for ensuring operational excellence throughout restaurant shifts. This leadership position demands managing daily activities to enhance guest satisfaction, support team performance, and sustain profitability. The Shift Leader acts as a role model, inspiring legendary experiences between friends and cultivating a positive community atmosphere within the restaurant. Key responsibilities include directly engaging with customers by conducting table visits, resolving complaints promptly, and maintaining strong community relationships that elevate the restaurant’s reputation. In addition to guest interactions, the Shift Leader leads team meetings, manages staffing levels, ensures compliance with labor laws and company policies, and addresses any performance issues among team members.
Operational duties encompass strict adherence to standardized recipes and food safety protocols such as ServSafe Alcohol, Food, and HACCP standards, maintaining restaurant cleanliness to high-quality standards as measured by quality, service, and cleanliness scores, and utilizing compliance tools with 100% integrity. The Shift Leader also administers end-of-day transactions, enforces PCI standards for credit card transactions, and supports the organization by assisting with the rollout of new company initiatives and programs. Physical demands of the role require the ability to stand, walk, lift up to 25 pounds, push and pull equipment, and maintain engagement throughout the shift.
Financial stewardship is another critical element of the role. The Shift Leader manages shifts to meet or exceed sales and profit goals, carefully balancing labor costs and cost of sales targets to ensure the restaurant operates efficiently and profitably. Candidate attributes should include a genuine desire for guest service, strong verbal communication and listening skills, self-motivation, flexibility, effective multitasking, and an ongoing commitment to professional learning and development.
The position is ideal for individuals with at least two years of restaurant management experience, a college degree preference, and proper certifications for food handling and alcohol dispensing. Strong computer skills and a professional demeanor in handling difficult situations are also essential. Through leading by example, the Shift Leader is pivotal to creating a dynamic environment where guests and team members thrive, ultimately driving Buffalo Wild Wings’ continued success and growth in a competitive market.
The Shift Leader position at Buffalo Wild Wings is an integral role responsible for ensuring operational excellence throughout restaurant shifts. This leadership position demands managing daily activities to enhance guest satisfaction, support team performance, and sustain profitability. The Shift Leader acts as a role model, inspiring legendary experiences between friends and cultivating a positive community atmosphere within the restaurant. Key responsibilities include directly engaging with customers by conducting table visits, resolving complaints promptly, and maintaining strong community relationships that elevate the restaurant’s reputation. In addition to guest interactions, the Shift Leader leads team meetings, manages staffing levels, ensures compliance with labor laws and company policies, and addresses any performance issues among team members.
Operational duties encompass strict adherence to standardized recipes and food safety protocols such as ServSafe Alcohol, Food, and HACCP standards, maintaining restaurant cleanliness to high-quality standards as measured by quality, service, and cleanliness scores, and utilizing compliance tools with 100% integrity. The Shift Leader also administers end-of-day transactions, enforces PCI standards for credit card transactions, and supports the organization by assisting with the rollout of new company initiatives and programs. Physical demands of the role require the ability to stand, walk, lift up to 25 pounds, push and pull equipment, and maintain engagement throughout the shift.
Financial stewardship is another critical element of the role. The Shift Leader manages shifts to meet or exceed sales and profit goals, carefully balancing labor costs and cost of sales targets to ensure the restaurant operates efficiently and profitably. Candidate attributes should include a genuine desire for guest service, strong verbal communication and listening skills, self-motivation, flexibility, effective multitasking, and an ongoing commitment to professional learning and development.
The position is ideal for individuals with at least two years of restaurant management experience, a college degree preference, and proper certifications for food handling and alcohol dispensing. Strong computer skills and a professional demeanor in handling difficult situations are also essential. Through leading by example, the Shift Leader is pivotal to creating a dynamic environment where guests and team members thrive, ultimately driving Buffalo Wild Wings’ continued success and growth in a competitive market.
Job Requirements
- Minimum high school diploma or equivalent
- At least two years of experience in restaurant management preferred
- Proper certifications in food handling and alcohol dispensing required
- Ability to stand or walk for extended periods
- Capacity to lift up to 25 pounds
- Ability to push, pull, stoop, bend, reach, and handle objects frequently
- Strong communication skills
- Ability to work independently and as part of a team
- Flexibility to work varied shifts including nights and weekends
- Must adhere to company policies and food safety regulations
Job Qualifications
- Guest service mentality with genuine desire to serve customers
- Strong verbal communication and listening skills
- Self-starter who works independently
- Energetic and flexible approach
- Ability to maintain calm and tactful demeanor in difficult situations
- Skilled in managing multiple projects with urgency and follow-through
- Well organized and detail oriented
- Ability to build strong working relationships within the team
- Proactive in identifying additional tasks and assisting others
- Focused in following directions
- Commitment to ongoing learning and self-improvement
- Strong computer skills
- Minimum two years restaurant management experience preferred
- Proper food handlers and alcohol dispensing certifications
- College degree preferred
Job Duties
- Inspire legendary experiences between friends for guests by creating an atmosphere of happiness and community
- Model hospitality skills and behaviors by conducting 100 percent table visits of guests
- Effectively handle guest complaints to achieve high customer satisfaction scores
- Build positive and professional relationships within the community
- Lead shift meetings, build camaraderie, and solicit team feedback
- Create, implement, and execute department staff plans ensuring proper staffing levels
- Oversee human resource management ensuring 100 percent compliance with laws and company policies
- Identify and address team member performance issues
- Adhere to standardized recipes and ensure accuracy of food orders
- Utilize compliance systems and manager tools with 100 percent integrity
- Conduct administrative manager functions and complete end-of-day transactions by 3am
- Maintain high cleanliness standards and enforce cleaning schedules
- Ensure compliance with ServSafe Alcohol, Food, and HACCP standards
- Assist in company program rollouts
- Ensure PCI compliance for credit card transactions
- Unload trucks and organize inventory
- Manage shifts to meet sales and profit goals including labor and cost of sales
- Ensure team meets or exceeds cost of sales targets
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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