Shift Lead

Flynn Fitness is a distinguished brand within the Flynn Group, recognized as one of the largest and most diverse franchise operators globally. The Flynn Group manages a robust portfolio of iconic and world-class restaurant brands including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, as well as the popular fitness brand, Planet Fitness. The company's core mission is to be the leading operator in each brand it owns by focusing on core values such as genuine care for people, maintaining a competitive yet collaborative spirit, and winning together as a unified team. Flynn Fitness operates with a commitment to fostering a welcoming, inclusive environment known as the Judgement Free Zone, where everyone can feel comfortable regardless of background or fitness level. This commitment notably emphasizes creating a safe, energetic atmosphere where lasting, active lifestyles can be developed, positioning fitness not as a brand or mold but as an accessible tool for everyone.\n\nAs a Shift Lead at Flynn Fitness, this role is crucial to supervising and coordinating the team during shifts to ensure high performance, quality standards, and exceptional customer satisfaction. Reporting directly to the General Manager, the Shift Lead will exercise leadership, management, and organizational skills to oversee daily operations effectively. This includes monitoring employee performance, enforcing company policies and safety regulations, and delegating tasks that suit employees' skills and roles. The Shift Lead helps maintain an energetic and supportive environment that aligns with Flynn Fitness's mission of inclusivity and respect. Key responsibilities involve scheduling, attendance monitoring, training staff, resolving customer issues, maintaining club cleanliness and safety, managing retail transactions, and safeguarding member documentation and sensitive information. This position demands strong communication, problem-solving abilities, and exceptional customer service skills to create positive interactions and efficiently handle any conflicts or challenges during the shift. Physically, the role requires standing for extended periods, frequent walking, occasional lifting of items up to 75 pounds, and performing various physical tasks like stocking and cleaning. Flynn Fitness supports a culture of fairness and inclusivity and is committed to providing reasonable accommodations during the application process for individuals with disabilities. Joining Flynn Fitness as a Shift Lead means becoming part of a dynamic team dedicated to promoting a healthy, judgment-free environment while enhancing operational excellence and member satisfaction.