Shift Lead

CC's Coffee House is a well-established coffee shop chain founded in 1995, known for delivering a warm and inviting café experience in every neighborhood it serves. With the core values of Be Real, Be Passionate, and Be Exceptional, the company focuses on creating genuine connections with guests, consistently offering high-quality beverages and food, and maintaining impeccable standards of cleanliness and service. CC's Coffee House deeply values its team members, fostering a positive work culture and striving to be one of the greatest places to work. The mission to serve everyone better than anyone else guides every interaction and task across their locations.

The role of a Shift Lead at CC's Coffee House is pivotal to the daily operations and guest experience. Shift Leads are the heart and soul of the café, handling everything from preparing delicious drinks and offering warm pastries to ensuring the environment is spotless and welcoming for every guest. They lead by example, embodying the company's core values by greeting every guest with sincerity, enthusiasm, and exceptional service. Shift Leads are not only skilled in operating café equipment safely but also proficient in handling transactions accurately, maintaining proper cash handling procedures, and using point-of-sale technology efficiently. They play an essential role in resolving guest concerns courteously and supporting the team with a positive and respectful attitude.

Beyond the operational duties, Shift Leads contribute to enhancing the overall guest experience by educating customers about coffee varieties, menu items, and merchandise. They also provide attentive tableside service, suggest products, and promote upselling opportunities to enrich guest satisfaction. Maintaining clean, organized, and hazard-free workspaces is a critical responsibility, covering production areas, storage, restrooms, patios, and parking areas. Shift Leads ensure that all preparation stations are fully stocked and ready for service, monitor equipment temperatures to guarantee freshness and proper storage, and uphold all food safety guidelines and operational standards consistently.

This role demands someone who loves working with people, thrives in a fast-paced environment, and takes pride in delivering excellence with every cup. Shift Leads are expected to maintain honesty and accountability, especially when handling cash and balancing register tills before and after shifts. They must follow all workplace safety practices, including safe lifting, proper ladder use, and careful handling of hot or sharp equipment. The position offers an opportunity to join a passionate team dedicated to creating memorable guest experiences while growing professionally within a supportive and values-driven organization.