Shift Lead

Flynn Fitness is a distinguished brand within the Flynn Group, which stands as the largest franchise operator globally. As part of a diversified portfolio that spans seven premier brands, Flynn Group proudly operates iconic and world-class restaurant brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, along with their fitness brand, Planet Fitness. This diverse portfolio enables Flynn Group to serve a broad spectrum of consumers, delivering exceptional service and quality experiences across various sectors. The company's primary mission centers on being the premier operator within each brand, and this mission is driven by three core values: Care Genuinely for People, Play like a Champion, and Win as One. These values foster a collaborative and supportive workplace culture focused on excellence and community engagement.

Within this impressive framework, Flynn Fitness, operating under the Planet Fitness brand, is dedicated to providing a unique environment where anyone, irrespective of their background or fitness level, can feel comfortable and welcomed. Planet Fitness is renowned for its distinct Judgment Free Zone, a safe and energetic space designed to encourage everyone to build and sustain an active and healthy lifestyle. This distinctiveness sets it apart from traditional fitness centers and emphasizes inclusivity, acceptance, and respect. The brand is continually evolving and learning to perfect this environment, ensuring that every member feels valued and motivated to achieve their personal fitness goals.

The role of Shift Lead at Flynn Fitness is both pivotal and dynamic, reporting directly to the General Manager. Shift Leads play a critical leadership role by supervising team members during shifts, monitoring performance, ensuring adherence to company and safety policies, and efficiently delegating tasks. They act as a bridge between management and staff, facilitating communication and providing essential feedback to enhance team performance. This position demands a balance of leadership, organizational, and interpersonal skills to maintain a high-energy and customer-focused atmosphere within the Judgment Free Zone. Shift Leads are essential in upholding the club's standards of quality, safety, and customer satisfaction, contributing directly to the overall success and positive reputation of Flynn Fitness.

This position involves managing various operational aspects such as organizing shift schedules, monitoring attendance and punctuality, assigning duties based on team members' roles and skills, and training both new and existing staff. Additionally, Shift Leads handle conflict resolution, customer service challenges, and ensure the club's cleanliness and maintenance to uphold a like-new condition. The role also includes processing retail transactions accurately in compliance with PCI policies and maintaining the integrity and security of member documents and sensitive information. Physical demands of this role include standing for extended periods, frequent walking, occasional lifting of up to 75 pounds, and performing tasks requiring bending, kneeling, and reaching within a lively and often noisy environment. Flynn Fitness is committed to providing appropriate safety procedures and protective equipment to ensure a safe working environment, underscoring their dedication to employee well-being.

Overall, the Shift Lead position at Flynn Fitness offers an opportunity to join a globally recognized franchise operator within a supportive and inclusive team culture. It is ideal for individuals who possess strong leadership abilities, excellent customer service skills, and a passion for fostering a motivating and respectful environment. Flynn Group is an equal opportunity employer that values diversity and inclusion, providing reasonable accommodations for individuals with disabilities throughout the application process. Prospective employees can be confident that their contributions will be valued and that they will be part of a premier team dedicated to excellence and community focus.