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Shift Lead

Job Overview

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Employment Type

Full-time
Part-time
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Benefits

flexible schedule
Employee Discounts
Training and development opportunities
Supportive team environment
opportunities for career growth

Job Description

This job opportunity is offered by a franchisee of Taco Bell, one of the most recognized fast-food restaurant chains specializing in Mexican-style cuisine. It is important to note that you would be employed by the franchisee independently and not directly by Taco Bell Corporation or its affiliates. Each franchisee operates as a distinct business entity, managing their own wage and benefit programs which may vary from one franchisee to another. This position is located at the Taco Bell restaurant situated at 1809 Veterans Blvd., Del Rio, TX, 78840, known under the property number 035071.

The role of a Shift Lead at this Taco Bell franchise involves supporting the Restaurant General Manager (RGM) by overseeing the successful operation of work shifts while ensuring all Taco Bell standards are met. This position carries significant responsibility and requires a strong sense of ownership and accountability. The Shift Lead must be proactive in solving problems, open to requesting support when needed, and eager to guide and assist team members. A primary focus of this role is ensuring team members complete assigned duties effectively and maintain the highest standards of food safety and quality, all while delivering friendly and attentive customer service.

Safety is also a top priority; as a Shift Lead, you are expected to maintain a safe working environment for employees as well as a welcoming space for customers. The role requires you to demonstrate essential leadership behaviors that include resolving customer complaints promptly and courteously, providing constructive feedback to team members in a positive manner, and maintaining open, honest communication with the Restaurant Management team. Additionally, adherence to strict cash handling, security protocols, inventory controls, and labor policies is critical to the successful management of the shift.

This position is ideal for individuals who thrive in a fast-paced environment and possess excellent leadership and communication skills. Being a Shift Lead involves a balance of customer service excellence, team leadership, and operational management, preparing you for further advancement within the restaurant industry. Working at this Taco Bell franchise, you will gain valuable experience in restaurant operations and management, all within the dynamic and customer-focused setting of a highly popular and fast-growing brand.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in restaurant or fast food service
  • Ability to lead and motivate a team
  • Excellent communication skills
  • Availability to work flexible hours including evenings and weekends
  • Must be able to handle stressful situations calmly
  • Ability to follow cash, security and inventory procedures

Job Qualifications

  • Prior experience in a fast food or restaurant environment
  • Strong leadership and communication skills
  • Ability to handle customer service issues effectively
  • Basic knowledge of cash handling and inventory procedures
  • Ability to work flexible hours including nights and weekends
  • High school diploma or equivalent

Job Duties

  • Solve customer complaints quickly and with a smile
  • Provide feedback to team members in a positive manner
  • Communicate openly and honestly with the restaurant management team
  • Follow cash, security, inventory and labor policies and procedures
  • Ensure team members complete all assigned duties
  • Serve safe, quality food in a friendly manner
  • Maintain a safe environment for team members and customers

Job Criteria

Experience

Entry Level (1-2 years)


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