Shift Lead

Flynn Fitness is a distinguished brand under the expansive Flynn Group umbrella, recognized as the largest franchise operator globally. The Flynn Group has established a robust presence in the restaurant and fitness industry, owning and operating a diverse portfolio of iconic brands such as Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and notably Planet Fitness. The company is driven by its core mission to be the premier operator within each brand, guided by strong values including genuinely caring for people, playing like champions, and winning together as one cohesive team.

As part of this commitment, Flynn Fitness, through Planet Fitness, fosters a uniquely welcoming environment aimed at encouraging individuals from all walks of life to develop an active lifestyle. Planet Fitness promotes a Judgement Free Zone where comfort and respect are paramount, enabling members to work out in a safe, energetic, and inclusive space. This vision is not only a brand promise but a tool that supports anyone seeking to build a healthier lifestyle, emphasizing acceptance and respect for all.

The role of Shift Lead at Flynn Fitness is critical to maintaining these high standards and the positive culture within the club. Reporting directly to the General Manager, the Shift Lead supervises team members during their shifts, ensuring tasks are completed efficiently and safely while upholding the organization's standards for performance, quality, and customer satisfaction. This position demands strong leadership skills, the ability to organize and motivate a team, and a proactive approach to problem-solving and customer service.

The Shift Lead plays a vital role in managing the team dynamic, ensuring a high-energy atmosphere that aligns with the Judgement Free Zone philosophy. Responsibilities include organizing shift schedules, monitoring attendance and punctuality, delegating tasks appropriately, and providing real-time feedback and coaching to improve team performance. Additionally, Shift Leads are tasked with training new and existing employees, handling customer concerns diplomatically, and maintaining compliance with company policies and health and safety regulations.

Beyond leadership and management duties, the Shift Lead ensures the physical upkeep of the facility, contributing to a clean and well-maintained environment that members expect. Maintaining integrity and confidentiality regarding member information is also a fundamental aspect of the role. The position requires physical stamina, including standing for long periods, walking frequently throughout the facility, occasional lifting of items up to 75 pounds, and performing tasks that involve bending, reaching, and kneeling.

Flynn Fitness and the broader Flynn Group embody inclusivity and provide reasonable accommodations for individuals with disabilities, reinforcing their commitment to a diverse and supportive workplace. This makes the Shift Lead role at Flynn Fitness an excellent opportunity for individuals passionate about fitness, leadership, and customer service to grow their careers within a respected global franchise operator. The position offers the chance to significantly impact the member experience and contribute to the success and growth of one of the most recognized fitness brands worldwide.