Shift Lead

Flynn Fitness is a leading brand under the Flynn Group, which holds the distinction of being the largest franchise operator in the world. The Flynn Group operates a diverse portfolio of iconic restaurant and fitness brands including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. This expansive and dynamic company has successfully built a reputation for delivering outstanding service and quality experiences across its various brands. With a focus on genuine care for people, playing like champions, and winning as one unified team, Flynn Group prioritizes a culture that values collaboration, respect, and high performance.

As a part of the Flynn Group, Planet Fitness is dedicated to creating a welcoming, judgment-free environment where any individual, regardless of fitness level or background, feels comfortable and empowered to pursue a healthy lifestyle. Planet Fitness aims to maintain an atmosphere that is safe, energetic, and inclusive, ensuring that all members feel accepted, respected, and supported. The gym advocates for a lifestyle where fitness equipment is viewed as a versatile tool to help build lasting habits, not as a constraint to follow a specific mold.

The Shift Lead position at Flynn Fitness plays an essential role in fostering this positive and vibrant culture by managing day-to-day team operations. Reporting directly to the General Manager, the Shift Lead supervises coworkers, oversees their performance, ensures strict compliance with company safety and policy standards, and effectively delegates tasks throughout shifts. This leadership role is pivotal in maintaining Flynn Fitness's high standards of quality, safety, and service, ensuring member satisfaction and an outstanding club atmosphere.

Key responsibilities include organizing shift schedules, monitoring attendance and punctuality, assigning tasks based on team members' skills, and providing ongoing training to both new and current staff. The Shift Lead also handles customer concerns, resolves conflicts, and upholds the organization's commitment to security and integrity regarding member information and club operations. Additionally, the role requires attention to cleanliness and maintenance to ensure the club is always in prime condition, alongside managing retail transactions with accuracy to meet sales goals in line with corporate policies.

The role demands excellent customer service skills, active communication, empathy, and problem-solving abilities to sustain a supportive environment for both employees and members. Physical requirements include the ability to stand for long periods, walk frequently throughout the facility, lift up to 75 pounds, and perform various stocking and cleaning duties while adhering to safety protocols.

Flynn Group prides itself on its inclusive approach, providing reasonable accommodations for individuals with disabilities and continuously striving to create a diverse workforce. The company is committed to ensuring that all employees can contribute meaningfully in a supportive and respectful workplace culture. By joining Flynn Fitness as a Shift Lead, candidates become part of a premier operation with opportunities for growth and personal development within some of the world's most respected brands, driven by core values that champion teamwork, care, and success.