Five Guys logo

Shift Lead - 1436

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $1.00
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
tip share
Bonus opportunities
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a prominent and rapidly growing fast-casual restaurant chain known for its dedication to serving high-quality burgers and fries in a friendly and clean environment. Founded with the philosophy that good food and excellent customer service come first, Five Guys has established itself as a leader in the fast-food industry by focusing on fresh ingredients, a welcoming atmosphere, and a passionate team culture. The company believes in providing a workplace where employees take pride in their roles and enjoy collaborating with their colleagues while maintaining high standards of food quality and safety. This commitment to excellence and fun has created a dynamic work environment that values leadership, teamwork, and growth opportunities for every member of its staff.

The position of Shift Leader at Five Guys is a vital role within the restaurant's operational structure, serving as both a leadership and learning opportunity. Shift Leaders are responsible for overseeing daily operations, ensuring that the team meets Five Guys’ renowned high standards for food preparation, cleanliness, and customer service. This role provides a stepping stone toward management, ideal for self-starters who are eager to grow professionally within a fast-paced, customer-focused setting. Shift Leaders play an influential role by setting examples of excellence, training crew members, and fostering a positive and efficient working environment. They are also key contributors to Five Guys’ unique incentive program, the Secret Shopper program, which rewards teams for outstanding service and operational excellence through cash bonuses.

Employees in this role enjoy competitive pay starting at $18.00 per hour, with additional bonuses and tips amplifying their earning potential. Besides the financial rewards, the company offers numerous benefits such as 401(k) retirement plans, medical, dental, and vision insurance options for eligible employees. The work culture emphasizes fun and teamwork while maintaining a serious commitment to food safety and quality. Employees appreciate working amidst fresh ingredients and premium products, making every shift engaging and enjoyable. Five Guys values diversity and equal employment opportunity, encouraging applications from individuals of diverse backgrounds and experiences.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a restaurant or customer service role preferred
  • Ability to communicate effectively
  • Capability to lead a team and motivate employees
  • Willingness to work flexible hours including weekends and holidays
  • Basic math skills for handling transactions
  • Ability to comply with food safety and hygiene standards

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in restaurant or food service preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal abilities
  • Ability to work in a fast-paced environment
  • Commitment to quality food and customer service

Job Duties

  • Provide leadership and oversight to restaurant staff during shifts
  • Train crew members on Five Guys high standards for food quality and customer service
  • Ensure cleanliness and safety protocols are consistently followed
  • Manage customer service to exceed guest expectations
  • Support and participate in the Secret Shopper bonus program by upholding operational standards
  • Facilitate smooth communication between staff and management
  • Maintain a positive and energetic work environment

Job Criteria

Experience

Entry Level (1-2 years)


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