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Shift Lead - 1383

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $16.00 - $1.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive base pay
Tips
bonus program
Free Meals
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a widely recognized American fast-casual restaurant chain, renowned for its high-quality burgers, fries, and fresh ingredients. Founded with a philosophy centered on delivering outstanding food and excellent customer service, Five Guys emphasizes creating a clean, friendly restaurant environment where both employees and customers can enjoy an exceptional dining experience. The company takes pride in its commitment to food quality, safety, and a workplace culture where teamwork and fun are integral. Five Guys is not just about great burgers; it's about fostering an environment where employees feel ownership of their work and have ample opportunities for growth and career advancement. This philosophy has helped Five Guys carve a unique space in the competitive restaurant industry, with a loyal customer base and a vibrant workforce.

The role of Shift Leader at Five Guys is a pivotal leadership position designed for individuals passionate about the food industry and eager to take on a career path toward management. Shift Leaders play a crucial role in maintaining the restaurant's high standards, setting an example for crew members, and ensuring that every customer has an exceptional experience. This position offers a starting pay of $16.00 per hour, supplemented by tips and bonuses through an innovative bonus program called the Secret Shopper program. This program rewards team members when they uphold high service standards and deliver outstanding dining experiences, creating incentives for excellence and teamwork.

As a Shift Leader, you will be responsible for leading by example, coaching and mentoring crew members to ensure quality food preparation, exceptional customer service, and adherence to food safety protocols. You'll thrive in a fast-paced, high-energy environment where your leadership directly impacts team performance and customer satisfaction. This role represents a stepping stone to management, offering not only competitive pay and bonuses but also continuous personal and professional growth opportunities. Benefits include free meals during shifts, a 401(k) plan, and eligibility for medical, dental, and vision insurance, reflecting Five Guys' commitment to supporting its employees' well-being.

Working at Five Guys means being part of a supportive and dynamic team that values diversity and equal opportunity. The company is committed to increasing representation of women, people of color, veterans, and individuals with disabilities, ensuring an inclusive workplace where everyone can thrive. If you are a self-starter who enjoys working with fresh, top-quality ingredients and is looking for a rewarding career in the restaurant industry, applying for the Shift Leader position at Five Guys is an excellent opportunity to grow while being part of a fun and passionate team.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service or food industry
  • Ability to work flexible hours including nights and weekends
  • Strong leadership and team management skills
  • Excellent communication skills
  • Basic math skills for handling cash and tips
  • Physical ability to stand for extended periods and perform restaurant duties

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a fast-paced food service environment preferred
  • Demonstrated leadership or supervisory experience
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team-oriented setting
  • Knowledge of food safety and sanitation practices
  • Ability to handle multiple tasks and responsibilities simultaneously

Job Duties

  • Provide leadership and guidance to restaurant crew members
  • Set an example by maintaining high standards in food quality and customer service
  • Train and mentor staff to ensure adherence to company policies and procedures
  • Oversee daily restaurant operations to deliver an outstanding dining experience
  • Participate in and promote the Secret Shopper bonus program
  • Ensure compliance with food safety and sanitation regulations
  • Handle customer concerns professionally and effectively

Job Criteria

Experience

Entry Level (1-2 years)


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