Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $20.50 - $22.00
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Benefits

competitive pay
Tips
bonus program
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a well-known fast-casual restaurant chain famous for its high-quality burgers and fries, established on the philosophy of delivering great food in a clean, welcoming environment. The brand takes pride in its fresh ingredients and maintaining high standards in food safety and customer service. With a global footprint and a reputation for excellence, Five Guys fosters a work atmosphere where every employee can take ownership of their role, work collaboratively as a team, and grow professionally in a fun and energetic setting. The company emphasizes equal employment opportunities and is committed to increasing diversity and inclusion across all levels of the organization. This is reflected in their hiring policies and participation in programs like eVerify, ensuring the rights and fair treatment of all applicants and employees. The employment opportunity for the Shift Leader position offers a competitive hourly pay rate ranging from $20.50 to $22.00, with additional tips and bonus incentives.

The Shift Leader role at Five Guys is a pivotal leadership position that involves guiding restaurant teams to consistently exceed customer expectations. Shift Leaders exemplify the company’s high standards by setting a positive example and coaching crew members to uphold quality in food preparation, cleanliness, and customer service. They are responsible for supporting a fast-paced, high-energy environment while fostering a workplace culture that balances the seriousness of food quality with a fun and inclusive atmosphere. One unique benefit of working as a Shift Leader is the opportunity to participate in the Secret Shopper bonus program, which rewards the entire team for maintaining excellent service and operational standards. This role is suited for self-starters looking for a stepping stone towards management careers within the food service industry. Candidates will gain valuable leadership experience while working in a supportive environment that encourages learning, growth, and collaboration.

Additional perks of the job include free meals during shifts, comprehensive benefits such as medical, dental, and vision insurance (subject to eligibility), as well as a 401(k) retirement plan. Five Guys also offers substantial opportunities for career advancement to motivated employees. The culture encourages employees to take pride and ownership in their work and to contribute positively to the company's mission and values. Shift Leaders are integral to driving business success by ensuring team cohesiveness, maintaining high standards, and delivering outstanding customer experiences every day.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in a food service or retail environment preferred
  • Ability to work flexible hours including nights, weekends and holidays
  • Strong leadership and organizational skills
  • Excellent communication skills
  • Ability to stand for extended periods
  • Must be able to pass background checks and eligibility verification

Job Qualifications

  • High school diploma or equivalent
  • Previous leadership or supervisory experience preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic math skills for cash handling and inventory
  • Commitment to food safety and quality standards
  • Team-oriented mindset

Job Duties

  • Provide leadership and guidance to restaurant team members
  • Maintain high standards of food quality, safety, and cleanliness
  • Train and coach crew members on company standards and procedures
  • Ensure excellent customer service and handle customer inquiries or complaints effectively
  • Monitor shift operations and manage workflow efficiently
  • Participate in the Secret Shopper program to uphold operational excellence
  • Assist in meeting sales and performance goals

Job Criteria

Experience

Entry Level (1-2 years)


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