Five Guys logo

Shift Lead - 1184

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.50
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive pay
Tips
Bonus Pay
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a fast casual restaurant chain known for its focus on delivering high-quality burgers and fresh-cut fries in a clean, friendly environment. Founded with the philosophy of creating an exceptional dining experience, Five Guys has grown into a popular destination for burger lovers nationwide. The company prides itself on its commitment to quality food, excellent customer service, and a positive work culture. Employees at Five Guys are encouraged to take ownership of their roles and contribute to a fun, energetic workplace that values teamwork and high standards. This opportunity at Five Guys is ideal for self-starters seeking growth in the food service industry and aspiring leaders aiming to step into management roles.

The role of Shift Leader at Five Guys is critical in upholding the company’s reputation for excellence. Shift Leaders are responsible for guiding and motivating team members to deliver outstanding customer experiences every day. They lead by example, ensuring crew members adhere to the restaurant’s standards for cleanliness, food quality, safety, and customer service. Additionally, Shift Leaders participate in Five Guys’ unique Secret Shopper bonus program, which rewards teams with cash bonuses for maintaining high service levels and operational standards. The position offers competitive hourly pay of $16.50, with the added benefits of tips and performance bonuses, creating attractive earning potential.

Working as a Shift Leader at Five Guys means engaging in a fast-paced, high-energy environment where food safety and quality are paramount but where team members have fun and support one another. The company fosters a culture that balances professionalism with a laid-back, enjoyable atmosphere. Employees work with fresh ingredients and premium products, and they have significant opportunities for professional development and career advancement within the company. Perks include free meals during shifts, eligibility for comprehensive benefits like 401(k), medical, dental, and vision insurance, and opportunities to be part of a diverse and inclusive workforce committed to equal employment opportunity. This role is perfect for individuals passionate about food service and leadership, looking for a dynamic workplace where they can build essential management skills and advance in a rewarding career.

Job Requirements

  • High school diploma or equivalent
  • Prior food service or customer service experience preferred
  • Ability to work various shifts including nights and weekends
  • Strong interpersonal and leadership abilities
  • Availability to participate in bonus programs
  • Ability to stand for extended periods during shifts
  • Compliance with company policies and food safety standards

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in food service or retail preferred
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment
  • Basic math and cash handling skills
  • Team player with a positive attitude

Job Duties

  • Lead and motivate restaurant crew to deliver excellent customer service
  • Maintain high standards of food quality and safety
  • Ensure cleanliness and organization of the restaurant
  • Train and mentor new and existing crew members
  • Manage shifts to ensure smooth operations
  • Participate in the Secret Shopper bonus program to uphold company standards
  • Resolve customer concerns and support team in problem-solving

Job Criteria

Experience

Entry Level (1-2 years)


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