Five Guys logo

Shift Lead - 0596

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $19.00 - $1.00
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Work Schedule

Standard Hours
Flexible
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Benefits

competitive pay
Tips
bonus program
Free Meals
401(k) Plan
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a leading fast-casual restaurant chain renowned for its commitment to delivering high-quality burgers and fries in a clean and welcoming environment. Established with a philosophy focused on fresh ingredients and exceptional service, Five Guys has grown into a respected brand that values teamwork, food safety, and customer satisfaction. The company offers a supportive and dynamic workplace where employees are encouraged to take ownership of their roles while having fun. As a fast-paced and high-energy employer, Five Guys provides competitive compensation, including base pay, tips, and bonuses, alongside comprehensive benefits such as 401(k), medical, dental, and vision coverage, all designed to support employee well-being and professional growth.

The role of Shift Leader at Five Guys is a pivotal position that blends leadership, training, and operational excellence. Shift Leaders are responsible for setting the example for crew members by upholding the company’s high standards in food quality, cleanliness, and customer service. They play an essential role in fostering a positive and productive work environment, motivating the team to deliver an outstanding dining experience. One unique aspect of this position is the opportunity to participate in the Secret Shopper bonus program, which rewards teams for maintaining superior service and operational excellence. This position is ideal for motivated self-starters looking to develop their leadership skills and advance their careers within the company’s vibrant culture. Shift Leaders enjoy a range of perks including free meals during shifts, opportunities for advancement, and involvement in a company that prioritizes equal employment opportunity and diversity. The pay for this position starts at $19.00 per hour, plus tips and bonuses, making it a competitive and attractive stepping stone toward management in the quick-service restaurant industry.

Job Requirements

  • Must be at least 18 years old
  • Availability to work flexible shifts including nights, weekends and holidays
  • Ability to stand for extended periods
  • Willingness to work in a fast-paced environment
  • Strong customer service focus
  • Reliable and punctual
  • Eligible to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • Previous leadership or supervisory experience preferred
  • Strong interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Knowledge of food safety and sanitation practices
  • Demonstrated ability to motivate and lead a team
  • Basic math skills for handling cash and tips

Job Duties

  • Lead and supervise restaurant team members during shifts
  • Teach and enforce company standards of food quality and customer service
  • Maintain cleanliness and safety standards in the restaurant
  • Manage shift operations to ensure efficiency and customer satisfaction
  • Participate in the Secret Shopper program to uphold high performance
  • Motivate and support crew members to achieve team goals
  • Handle customer inquiries and resolve issues effectively

Job Criteria

Experience

Entry Level (1-2 years)


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