Five Guys logo

Shift Lead - 0530

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $17.00 - $1.00
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Benefits

competitive base pay
Tips
bonus program
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a renowned fast-casual restaurant chain known for its simple yet high-quality food offering, focusing on great burgers and fries prepared with fresh ingredients in a clean and friendly environment. Founded on principles of excellence, integrity, and empowerment, Five Guys has built a loyal customer base by ensuring that every visit delivers a consistently outstanding dining experience. The company’s culture is centered on teamwork, employee ownership, and fostering a positive workplace where passion for food and service blends seamlessly with fun. The company is also committed to equal employment opportunity, striving to increase representation of women, people of color, veterans, and individuals with disabilities across all levels and locations. Five Guys participates in the eVerify program and maintains a strong commitment to lawful employment practices.

The Shift Leader role at Five Guys presents a dynamic opportunity to take on leadership responsibilities in a fast-paced, energetic environment. This role is critical to the success of the restaurant by setting an example for crew members, leading team efforts to maintain high standards, and ensuring customers receive exceptional service every day. Shift Leaders support their teammates by coaching, motivating, and upholding the core values and operational policies of Five Guys. They are directly involved in maintaining food safety, preparation quality, and cleanliness, reinforcing the company’s commitment to premium ingredients and hygiene. The role offers competitive pay starting at $17 per hour plus tips and bonuses, creating earning potential tied to outstanding performance. Moreover, Shift Leaders have access to benefits such as free meals during shifts, 401(k), and medical, dental, and vision insurance based on eligibility. The position is also an excellent stepping stone for individuals looking to develop a career in restaurant management, providing ample opportunities for growth and professional development. Five Guys values employees who are self-starters, team-oriented, and passionate about delivering memorable customer experiences while maintaining a fun working atmosphere. The Shift Leader not only manages daily operations but also participates in a unique bonus program called the Secret Shopper program that rewards employees financially for excellent service and upholding the company’s hospitality standards. This role demands leadership skills, dedication, and a willingness to work in a fast-paced setting while supporting a culture that balances serious attention to food quality with a light-hearted team spirit.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in food service or retail preferred
  • Availability to work flexible hours including evenings and weekends
  • Ability to stand for long periods
  • Must be at least 18 years old
  • Ability to work under pressure
  • Excellent customer service skills

Job Qualifications

  • High school diploma or equivalent
  • Experience in a customer service or food service role preferred
  • Demonstrated leadership abilities
  • Strong communication and interpersonal skills
  • Knowledge of food safety and hygiene practices
  • Ability to work in a fast-paced environment
  • Team-oriented with a positive attitude

Job Duties

  • Provide leadership to the restaurant team during shifts
  • Set an example for crew members by maintaining high standards
  • Teach and coach crew members on food safety and quality
  • Ensure cleanliness and operational standards are met
  • Manage customer service to deliver outstanding dining experiences
  • Participate in the Secret Shopper bonus program by upholding standards
  • Support inventory and food preparation processes

Job Criteria

Experience

Entry Level (1-2 years)


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