Five Guys logo

Shift Lead - 0084

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $18.00 - $1.00
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Work Schedule

Flexible
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Benefits

competitive pay
bonus program
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a renowned fast-casual restaurant chain celebrated for its commitment to quality food and exemplary customer service. Established with a passion for delivering great burgers and fries, Five Guys operates multiple locations with a focus on maintaining a clean, welcoming environment staffed by friendly and motivated employees. The company culture emphasizes teamwork, respect for the product, and a fun workplace atmosphere, making it a desirable employer for individuals seeking a dynamic and rewarding career in the food service industry. Five Guys is proud to offer competitive compensation and growth opportunities for its team members, along with comprehensive benefits for eligible employees. The restaurant has a strict policy of equal employment opportunity and actively works to foster inclusivity by increasing representation of women, people of color, veterans, and individuals with disabilities throughout the company. Additionally, Five Guys participates in the eVerify program to ensure compliance with employment eligibility verification requirements.

The Shift Leader position at Five Guys plays a crucial role in the daily operations and success of the restaurant. Starting at $18.00 per hour plus tips and bonuses, this role requires leadership, dedication, and a passion for customer service. Shift Leaders serve as role models, demonstrating high standards in food quality and safety while teaching crew members to uphold these standards. They help create an environment where employees take ownership of their roles and contribute to delivering an outstanding dining experience to every customer. Five Guys has a unique and motivating bonus program called the Secret Shopper program, which rewards the entire team when they consistently maintain high service standards. Shift Leaders are expected to nurture a positive, energetic atmosphere that balances professionalism with fun—recognizing that a happy team is key to exceptional customer service. This role is an excellent stepping stone to management, offering potential for career advancement within a thriving company that values its staff and their contributions. The position provides a fast-paced, high-energy work environment with fresh ingredients and the highest quality products, where dedication to food safety and quality is paramount. Eligible employees also gain access to benefits such as 401(k), medical, dental, vision, and free meals during work shifts. Five Guys encourages potential candidates to apply if they are self-starters ready to advance their careers in a supportive and growth-minded company.

Job Requirements

  • Must be at least 18 years old
  • Ability to work flexible hours including evenings, weekends, and holidays
  • Must have legal authorization to work in the United States
  • Must be reliable and punctual
  • Ability to stand for extended periods
  • Must maintain a positive attitude and strong work ethic
  • Willingness to adhere to all company policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a supervisory or leadership role preferred
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Knowledge of food safety and quality standards
  • Demonstrated ability to motivate and lead a team
  • Basic math and organizational skills

Job Duties

  • Provide leadership and guidance to restaurant teams to ensure high standards
  • Teach and mentor crew members on food quality, safety, and customer service
  • Maintain a clean and organized restaurant environment
  • Monitor daily operations to ensure excellent customer experiences
  • Participate in the Secret Shopper bonus program by upholding standards
  • Address and resolve customer issues promptly and professionally
  • Support management in achieving operational goals

Job Criteria

Experience

Entry Level (1-2 years)


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