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Servicing Travel Advisor III - Chase Travel (Remote - Tempe, AZ)
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
mental health support
Financial Coaching
Paid Time Off
Job Description
JPMorgan Chase is a global leader in financial services with a rich history that spans over 200 years. As one of the oldest and most respected financial institutions, JPMorgan Chase offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under its J.P. Morgan and Chase brands. The company champions diversity and inclusion and prides itself on fostering an equitable work environment where the talents of its workforce drive its success. JPMorgan Chase offers a competitive total rewards package which includes base salary, commission-based pay or discretionary incentive... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in the travel industry
- Intermediate to advanced knowledge of Global Distribution System (GDS)
- Proficiency with technology platforms including self-booking tools
- Effective communication and interpersonal skills
- Working knowledge of Microsoft Excel, Word, and Outlook
- Excellent time management and multitasking skills
- Ability to work independently and as part of a team
- Reside within a 1-hour commute of Tempe, AZ
- Willingness to work varied hours including nights and weekends
Job Qualifications
- High school diploma or equivalent
- Two or more years of experience in the travel industry including intermediate to advanced knowledge and proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools
- Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues
- Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook
- Quick study of technical concepts
- Excellent time management and multi-tasking ability including advanced proficiency using multiple screens in an online environment
- Ability to work independently, yet also function as a team member
- Reside within a 1-hour commute of Tempe, AZ and willingness to work varied hours including nights and weekends
Job Duties
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy
- Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Maintain high levels of call quality based on outlined criteria
- maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action
- Assist other Travel Advisors with questions on a real-time basis related to traveler policies and different booking applications, coaching Advisors on best practices to service all customers
- monitor and manage agent errors, escalations, and customer exceptions, and update the information in a database used for tracking purposes
- Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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