Services Customer Care Representative

Baker Hughes is a leading global energy technology company that operates in over 120 countries, providing innovative solutions to make energy safer, cleaner, and more efficient. With a proud history spanning more than a century, Baker Hughes has established itself as a trusted partner in the oil and gas sector, industrial industries, and emerging energy markets. The company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization efforts worldwide. Baker Hughes is committed to accelerating progress toward a more sustainable energy future by delivering cutting-edge technologies and exceptional service to its customers.\n\nAs part of Waygate Technologies, Baker Hughes is seeking a Services Customer Care Representative to join their team. This role is vital in ensuring seamless, high-quality support for customers across service and spare parts operations. The Services Customer Care Representative will be the trusted point of contact for customers, managing inquiries, quotations, returns, and order processes with precision and a strong customer-focused mindset. The position emphasizes accuracy, responsiveness, and operational excellence to strengthen customer satisfaction. The representative will also manage compliance and uphold the integrity standards that Baker Hughes values deeply. Beyond transactional activities, this role contributes to continuous improvement initiatives by collaborating with divisions including Services, Sales, Supply Chain, and Commercial Operations.\n\nThis position offers a dynamic and rewarding work environment where attention to detail and proactive problem-solving play a crucial role. The representative will monitor and own customer care performance metrics, handle complex order and return issues, and participate in regional customer care meetings to share insights and drive actionable results. Working at Baker Hughes means joining a company that values its people and encourages growth, authentic engagement, and diverse working styles. Flexible working hours are offered to support productivity and work-life balance. Benefits include comprehensive health care options, life insurance, financial programs, and other voluntary perks. As a Customer Care Representative I, you will be empowered to act decisively while ensuring compliance and customer satisfaction at the highest standards. This role requires technical proficiency in SAP ERP, Salesforce.com for case management, and Microsoft Office products – making it perfect for candidates with strong technical skills and a passion for delivering exceptional customer service. Join Baker Hughes to contribute to an innovative, supportive environment with a global impact on the energy sector.