Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $74,100.00 - $147,800.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement plan options
Flexible work arrangements
Professional development opportunities
Job Description
Crowe LLP is a prominent public accounting, consulting, and technology firm in the United States with over 80 years of history. Known for its deep industry expertise, Crowe provides comprehensive audit services to both public and private entities. Beyond auditing, the firm offers a range of tax, advisory, risk management, and performance services designed to help clients achieve their strategic goals effectively. Crowe is recognized as one of the best places to work in the country, thanks to its inclusive culture, commitment to diversity, and the collaborative environment it fosters. As an independent member of Crowe Global, Crowe LLP extends... Show More
Job Requirements
- ServiceNow Certified System Administrator (CSA) certification - required
- ServiceNow Certified Implementation Specialist (CIS) certification in Discovery, Service Mapping, or Event Management
- Certified Application Developer (CAD) certification - preferred
- Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
- In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
- Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
- Strong troubleshooting skills with MID Servers, connectivity, and system performance
- Excellent communication skills
- Ability to work both independently and collaboratively
- Willingness to travel up to 30%
Job Qualifications
- 3+ years of professional experience
- 2+ years of direct ServiceNow ITOM hands-on work
- Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
- Ability to independently deliver technical solutions with minimal supervision
- Excellent written and verbal communication, particularly around documenting complex logic
- Comfortable working both independently and collaboratively within distributed teams
- Willingness and ability to travel up to 30% as needed for client engagements
Job Duties
- Execute deep technical configuration and scripting for ServiceNow ITOM including discovery patterns, probes, and sensors
- Perform MID Server installation, configuration, and troubleshooting
- Create Event Management rules and perform alert correlation
- Design and deploy Service Mapping solutions
- Develop and maintain integration solutions with external systems such as monitoring tools and CMDB feeders
- Translate technical requirements and architecture into scalable, supportable implementations
- Collaborate closely with solution architects and engagement leads to ensure solution quality and alignment
- Write and maintain clear, reusable documentation and internal development standards
- Support system testing, user acceptance testing, deployment, and ongoing performance tuning
- Participate in internal technical design sessions and code reviews
- Engage with clients during technical workshops, validations, or post-go-live support
Job Location
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