Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive pay
no overnight hours
employee discount on food
Career growth potential
flexible schedule
Medical insurance
Dental Insurance
Vision Insurance
Paid sick time
Employee assistance program
flexible spending accounts
legal insurance
Pet insurance
401(k) Plan
Discounts on entertainment and travel
Job Description
El Pollo Loco is a leading fast-casual restaurant chain known for its authentic Mexican-style fire-grilled chicken and vibrant flavors that ignite the taste buds. With a commitment to quality, freshness, and exceptional customer service, El Pollo Loco has grown to become a beloved brand recognized for bringing people together over delicious, craveable meals. The company puts a strong emphasis on teamwork, innovation, and career growth, creating an environment where employees feel valued and motivated to excel in their roles. As a Service Team Member, you will play a vital role in delivering the "Best in Class" customer experience by ensuring every guest leaves satisfied and eager to return.
In the Service Team Member position, you are more than just a crew member – you are the spark that brings the El Pollo Loco experience to life. This dynamic role involves greeting guests with a welcoming smile, efficiently processing orders, assisting in the preparation of menu items following strict recipes, and maintaining the cleanliness and organization of the restaurant. You will have the opportunity to engage with customers through friendly interactions and suggestive selling, enhancing their dining experience while contributing to the restaurant’s operational success. This role is perfect for individuals who thrive in a fast-paced, team-oriented environment and are passionate about food service and hospitality.
El Pollo Loco offers flexible scheduling options including both full-time and part-time hours, making it an ideal job for students, part-time workers, or anyone seeking work-life balance. The company fosters a culture that values each employee as the secret ingredient behind its success, ensuring that team members have the support and resources needed to grow personally and professionally. With competitive pay, comprehensive medical, dental, and vision insurance, paid sick time, and a host of additional benefits such as discounts on food and entertainment, El Pollo Loco is dedicated to creating a workplace where employees can thrive and build flamin' good careers.
In the Service Team Member position, you are more than just a crew member – you are the spark that brings the El Pollo Loco experience to life. This dynamic role involves greeting guests with a welcoming smile, efficiently processing orders, assisting in the preparation of menu items following strict recipes, and maintaining the cleanliness and organization of the restaurant. You will have the opportunity to engage with customers through friendly interactions and suggestive selling, enhancing their dining experience while contributing to the restaurant’s operational success. This role is perfect for individuals who thrive in a fast-paced, team-oriented environment and are passionate about food service and hospitality.
El Pollo Loco offers flexible scheduling options including both full-time and part-time hours, making it an ideal job for students, part-time workers, or anyone seeking work-life balance. The company fosters a culture that values each employee as the secret ingredient behind its success, ensuring that team members have the support and resources needed to grow personally and professionally. With competitive pay, comprehensive medical, dental, and vision insurance, paid sick time, and a host of additional benefits such as discounts on food and entertainment, El Pollo Loco is dedicated to creating a workplace where employees can thrive and build flamin' good careers.
Job Requirements
- high school diploma or equivalent preferred
- availability to work flexible shifts including weekends and holidays
- ability to stand for extended periods
- reliable and punctual
- must be at least 18 years old
Job Qualifications
- previous experience in customer service or food service is preferred but not required
- ability to work well in a fast-paced, team-oriented environment
- strong communication and interpersonal skills
- basic math skills for handling cash transactions
- enthusiastic and positive attitude
Job Duties
- work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards
- greet and assist customers with their orders in a friendly and helpful manner
- continuously strive to meet or exceed customer expectations and satisfaction
- assist in preparing food items in strict compliance with company recipes and procedures, including preparation and assembly of various menu items such as shredding chicken, preparing salsa, dressing, and condiment packing
- process and assemble customer orders efficiently, ensuring accuracy and timeliness
- use suggestive selling to complete the customer experience and increase sales
Job Criteria
Experience
No experience required
Job Location
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